21Eleven

I am writing this review a bit overdue, as I moved out of Pearl 21eleven three months ago after residing there for three years. During my stay, the community, including the apartments and common areas, was well-maintained. The previous leasing team Jose, was exceptional, as noted in older reviews. However, since the new management took over, things changed significantly. The primary issue arose when I had to renew my contract, and they decided to increase the rent by approximately 30%. After some negotiation, they justified it to a still substantial 15% increase, citing rates in the neighborhood. The new manager has been quite a headache to deal with. She is consistently rude and displays a poor attitude. During my last months at Pearl 21eleven, everything seemed to be falling apart. The elevator frequently malfunctioned, and despite reporting the issue, the manager's response was delayed, promising to follow up later. The common area suffered from inadequate maintenance, with the gym lacking cleaning wipes, the common area TV being out of service, and the garage doors not functioning properly. The most significant concern was the repeated downtime of the elevator, making it quite inconvenient for the residents. Upon moving out, an unexpected $30 charge was imposed, attributed to nail holes not being covered. Only when I provided proof that I had indeed covered them, was the charge waived. Such irresponsibility from the manager raised questions as to why extra information was necessary in the first place. Regarding security, the building is in one of the safest neighborhoods. However, there were incidents, as mentioned in other reviews and experienced by me personally, where unknown individuals were found wandering in the common areas and even sleeping on the couch. Additionally, there was a homeless person often outside the building causing disturbances, and my friend's car window was broken and when she reported it to the manager, the manager said “thank God they didn’t break my car’s window. It was right in front of your car.” On a more positive note, Christina in the leasing office and the maintenance team were the highlights of the community, being extremely helpful and responsive. In conclusion, I would recommend potential residents to check if the manager from March 2023 is still in charge. If so, it may be best to explore other housing options to avoid the headaches that come with the current management.

Okay where do I start, I stayed in this apartment for 3 years since 2019. Been through 3 different management. Everyone worse than the previous one and the existing one is the worst. late last year I was planning to renew the lease and asked for a renewal offer which they are supposed to send 30 days prior to the last 60 days. Never got it on time. Got a bunch of excuses and manager blamed on their own staff. I had to call the leasing office 5 times before I could get an offer. I decided not to renew the lease just because I was give less than a week to decide before which I had to pay exorbitant "month" to "month" fee. Next When I moved in I paid $1750 in deposit and since I added extra key fob to my account I paid another $150 refundable deposit. During my move out when I asked for the $150 I was told that all it was "non-refundable". Poor communication between changing management. Finally they agreed it will be refunded. Today I got my move out statement which missed the $150 and when I called and asked about it the manager said we had to do extra cleaning because the apartment was left in the worst shape and had to deduct the $150 plus 300$ from deposit in total for cleaning. I have attached pictures and I have lived in apartments in different cities none of them charge $450 and the apartment was not in a bad shape. OVERALL AVOID THIS PLACE AT ANY COST. Also few weeks ago the rating was lesser not sure what these guys did to bring it up above 4. There are so many better apartments in Houston and better management than Pearl 21 eleven.