1010 Waugh Apartments

This property is a mess. Although they claim to be a luxury community they do not meet those standards. If you can lease elsewhere for the same price you are better off doing that. - elevators are a mess(they don’t work) - communication between the leasing office is a mess (no one knows what’s going on) - I went without ac for days… in this Heat. (They tried to accommodate by giving me a model unit but what they really needed to do was fix my ac) - the dog park is a mess, no one picks up after their dog, nor does the office do anything about it. - the assistant and manager do not answer your emails unless you spam them for a response (same for a call ) - the only good thing about the building are two of the maintenance people juan and Blake, along with the concierge. They are nice and helpful. And are the only people who solve problems. - there’s also trash all over the place, including the moving in/out area!! Making it super messy. - I also had a fruit fly infestation in my apartment due to the apartment not taking proper care of their trash rooms and having them backed up. I am counting down my days to move out!! Mind you the property is only 1 year old… EDIT!! My AC stopped working, third time!!! I have emailed the leasing office and even made a maintenance report stating that I wanted a hvac technician to come out and they haven’t emailed me back!! 0/10 they really don’t care for their residents.be careful leasing here. False advertising.

MANAGEMENT IS DELETING GOOGLE REVIEWS! After an influx of 1star reviews, the rating somehow went from 3.5 to 3.9 stars after numerous genuine resident reviews disappeared. THIS PLACE IS A SCAM! Update: Trash has been sitting for 3+ days, one elevator has been broken, and the front gate has been broken for over a month. I am a resident posting under a different name to protect my privacy. My goal is simply to provide an honest account of my experience and help prospective residents make a well informed decision before signing a lease. At first glance, the location, brand new building, and attractive floor plans are appealing. The marketing does an excellent job of selling a luxury experience. Unfortunately, the reality does not match the branding. The construction quality is disappointing, and the management experience has been even more frustrating. The leasing staff appears undertrained and is often unable to answer basic questions. When concerns are escalated to the Property Manager, Shay, responses are delayed or nonexistent. Residents are frequently directed to the Assistant Manager, David, whose communication has been dismissive, rude, and unhelpful. Simple questions and maintenance concerns often go unanswered, and reaching anyone by phone is difficult because calls are first routed through an AI leasing system. I've stopped bringing up smaller concerns simply because I don't want to deal with management, which is unacceptable considering what residents pay to live here. After speaking with several neighbors, I've realized this isn't an isolated experience. Many have expressed the same frustrations with communication and responsiveness. Despite being a brand new building, the property feels rushed from top to bottom. Paint is sloppy, carpets are stained, doors aren't aligned properly, baseboards and trim are unfinished, and balcony doors allow noticeable wind through gaps because they weren't installed correctly. Every resident's sink splashes water back because of an incompatible sink and faucet design. The gates frequently malfunction, creating security concerns, and the elevators are incredibly slow. I've lived in high-rises with nearly twice as many floors that operated much more efficiently. For rents ranging $3000+ per month, the condition of the building simply doesn't reflect the price. Hallway carpets are stained, and there has been an ongoing bug problem because trash often sits outside the chute and accumulates in the garage before being removed. It's not the level of cleanliness you would expect from a luxury property. Another issue is the amenities that were advertised but never delivered. Before touring, I was told 24/7 concierge service would begin in the new year. Later, I was told it would start once the building reached 50% occupancy. We've long since reached that point, yet there is still no concierge service. Residents continue paying luxury-level rent while promised amenities remain unavailable. Management also recently implemented a limit of seven visitor parking passes per month. When I toured, I specifically asked about guest parking because I frequently host family and friends and was told there were no restrictions. That policy changed after I signed my lease. Prospective residents should also know that sound insulation is poor. Noise carries easily through the hallways, and conversations from neighbors returning late at night are often clearly audible inside the apartment. The location is great, and the floor plans are attractive, but the service, communication, construction quality, and overall resident experience fall far short of what this property advertises. It feels like they relied on the location and labeled it "luxury" without providing the service or craftsmanship to match. Also, be aware that some of the glowing 5 star reviews appear to be from members of the leasing staff. If you're looking for a true luxury living experience, I would recommend spending your hard earned money elsewhere. The name of this property deserves to be 0/0 Waugh.

This place has me boiling. Regrets of living here at peak right now. There is a dog in every other apartment, if anyone walks by, a cascade of dog barking erupts. With these thin walls you hear everything. Also way too many kids, I’m honestly just livid with my choice as I’m writing this. I’ve never lived in an apartment where I couldn’t find peace and quiet. The build of this place is atrocious, while its interior design of amenities is nicely placed the actual construction is awful. Elevators take forever, one still down and has been for over a month. Resident gate (which is by far more convenient than the main gate) has also been down for over a month. I’ve never been this eager to move out of a place than this one. This complex is a prime example of a cat fish and for the premium price you pay, you get a fraction of what you deserve. Awful. EDIT: this place keeps rolling downhill. Every floor has a trash room where there is a chute for trash, on this floor you can’t even open the door because it’s overfilled with trash. LUXURY LIVING? Are we being for real right now? Disgusted, angry, and so regretful. Seriously look elsewhere. I’m shook to my core that I even have to write this for the rent that we pay.

*edit 7/23/26* Others have mentioned the issues far more eloquently than i could have, god bless them. Another month, more new issues more maintenance, more broken elevators. Can confidently say this apartment building is the worst run building I have ever seen. Break ins, constant invasive maintenance, misinformed towing of resident cars, extremely rude management, trash all over the place, fitness room looks great till you realize all the treadmills are broken and the other machines are sure to follow. Brand new building thats falling apart already, make it make sense…. *edit 6.30.26* New issues keep arising since 1st review Management is extremely poor/disorganized and doesnt know how to handle issues in a civil manner. Builds were clearly half-assed and corners cut. Constant maintenance issues and efforts to shift blame or absolve responsibility. Save yourself *Original Post* elevators from hell, slow as possible if working otherwise always broken or having issues. In a 1 yr lease youll waste a good couple days of your life just standing waiting for the elevators.

Had our tour with Kevin and he did a wonderful job showing us around. He took his time with the tour, made sure to show us everything that we had asked to see, and was able to answer all of our questions.