Veranda Dellbrook | Luxury Homes for Rent

I toured the apartment complex yesterday with Billy. After reading all of the reviews that I’ve been left I was a little cautious and didn’t have a much hope for this property just based on all the negative reviews that I saw. I asked Billy about this as this is a real concern, considering people have real issues with this property, He did inform me that they have a whole new team working to right the wrongs essentially. None of the staff that is mentioned in any of the below comments is currently employed at this location anymore based on our conversation. When I was walking around the property, I even saw a resident that lived on site and asked if he like living there and he did he told us he would recommend it. As I mentioned, I did read the comments before so I did ask him if he was paid in a joking way, and he said no he genuinely enjoyed the property. I do think it’s worth mentioning this property has a ton of parking and is very quiet. As I mentioned, our leasing guide was Billy, i’m a talker and there was another couple Inside the office when we got there for our appointment so naturally, I just started talking to them. Since we already made friends with the other group, we just decided it made more sense to tour the property together as two groups. We toured with the other group and they asked a lot of questions as well, and he was very patient and kind when answering and addressing all of our concerns. With it being two groups, we were a little needy and we wanted to see all the units, Billy made that happen and explained all of our options and was very knowledgeable about the property. He has great customer service and the property is very pretty. I will be keeping this complex in mind when I’m ready to move.

Everything was great for my girlfriend and I until new management took over. With Treyvon, our maintenance requests were handled same day, if we had questions he or his staff was available. Once he left we had to deal with Stephanie and her group (which we were not notified about). Upon Stephanie's arrival we had to wait 3 months to get a door handle fixed, which they blamed on previous management. They lost and leased our referrals home and tried to not honor our referral promise and upon our last day at the complex she terminated our home access early before we could clean out and remove our cleaning supplies. She called and told my girlfriend that she would send us a code so we could re-access our previous house to pick up our cleaning supplies, a tv, and our Xfinity box but she never contacted us to let us know we could get in EVEN after having previously talked to my girlfriend about our situation. Horrible management and her superiors do not respond to complaints either. Over the last two months at the complex our monthly charges went up an exorbitant amount with no explanation. Wonderful home, terrible management. Do not lease here till someone better comes in.

⭐⭐⭐⭐⭐ The management team here is truly second to none. I have never felt more safe, cared for, or supported in an apartment community. During a routine air-conditioning filter replacement, Oscar from maintenance went above and beyond in the smallest yet most meaningful ways. He thoughtfully removed his lace-up work boots before entering, noticed our front door was making noise and took the initiative to apply WD-40 without being asked. His attention to detail, mindfulness and professionalism really stood out to me. It’s clear that the team here genuinely cares about the comfort and well-being of their residents. I am incredibly grateful for this community and the effort they put into making it safe, comfortable and enjoyable. I truly love living here.

I had a scheduled appointment today at 12:00 PM and arrived a couple of minutes early at 11:58 AM. When I got there, another woman was already waiting outside. She asked if I had an appointment and mentioned that she did too — hers was at 11:00 AM — and she had been waiting since 10:45 AM. She also said two other people had come by wanting tours and left because no one was in the office. The sign on the door said “Be back at 12 PM,” so we both waited. By 12:15 PM, no one had returned. I drove around the community and came back again at 12:25 PM, but the office was still closed and no staff were present. At that point, I decided to leave. Unfortunately, this experience doesn’t give me confidence in the management, so I’ll be looking elsewhere.

Don't let the exterior fool you! My unit flooded the day I moved in due to a faulty washer that I was testing to see if it worked. Just a normal wash cycle and the machine would not stop running. Despite me calling the emergency number that there was an issue and the machine would not stop running no one came. By the time they did show the washer had filled up to the point it blew the door open and I was using buckets to catch as much as I could. There was no access to the emergency shut off behind the unit or outside as it was buried. Maintenance had quit which was a constant problem in my year here. I was forced to live with torn up floors and cut out walls with no timeline for work to be done. After a month of being unable to settle in, they allowed me into a new unit. They would not let me out of the lease. The water smells and tastes like sewage! I am highly allergic to the sulfur and chemicals in the water which cause health issues. Complaints and requests for service were ignored the year I lived here. It took 4 attempts to even get acknowledgement that I was not renewing my lease. Thankful to be free of this place! Horrible place to live!