Westcreek Townhomes

We were left a notification making us aware of an upcoming city inspection, there was a contact number provided for a Damean Boyd who suppose to be available for questions or concerns. First, I’ve never encountered such a unprofessional individual in my life. His phone etiquette was that of an angry person who has no interest in speaking to you nor perform his job. I asked to be transferred to another person who could help me where he proceeded to hang up on me, when I phoned the office directly again I asked to speak to another person because of his unprofessional attitude... he hangs up on me again all the while he continued to yell before that instead of acknowledging the matter at hand. I’m disabled with a spouse that has cancer, I by no means deserve to be treated in this way. A resident who they never have issues with, who pays on time. The change of employees recently was a huge mistake. Work orders are ignored, repairs when they are performed are done poorly. Disappointed beyond words. Please hire professionals.

This property is far from “luxury”. New management and a new payment system. Last year I had dead animal stuck somewhere in my walls that entered through the fireplace. All management did was send maintenance and stick a broom up the fireplace to try to let it out. Days later we got a welcoming surprise of blowflies. The animal must have expired after trying to get out of the walls. All management did about the situation was send an educational packet about blowflies and how to cope with them. Property is supposedly “remodeled/updated”. Appliances hardly work. Countless work orders. Insulation is terrible... electric bills have been the highest out of any property I’ve lived in. More recently I broke my lease and made my payment a day early because they had switched to a new system. I was notified 6 days after rent was due that I had acquired a $95 late fee and payment had not gone through. So I explained to the manager that I am never late on payments and always make sure I pay early. Note they just switched to a new system...Nothing could be done so I simply paid the full amount and hoped their new system takes it. Apparently they will notify you once late charges are accrued of unsuccessful payments their part. I’ve never dealt with such unprofessional management. Your rent money is better off spent somewhere else.

The new management at Westcreek Townhomes is nothing but amazing! I am so thankful that they are doing such a great job in revamping the property. They are super speedy with requests and work orders. We appreciate all of their efforts to make this community a great place to live!!! I would highly recommend this property for someone looking for lots of space including a garage!