The Village on Shirley Lane

This review is too long for Google, so I'm posting the full review in my Google profile, reddit, and Yelp... Update 4: Had to spray yet another cockroach in the apt this morning. Hate having to watch where I step in my apt. Trash not picked up for 3 service days (Wed, Thu, Sun). That's a total of 5 days that some have had trash out. Trash had blown onto the grass & sidewalk. Still no response from management after over 4 days. They're in the office each day. They're avoiding the paying tenants while trying to lure in new tenants. Electricity issue. You have to reset the breaker often. Had to reset it at least 4 times when using oven yesterday. Maintenance came out a month ago when I had to reset it 3+ times when just turning on the ceiling fan. Issue persists. Contacting the city. Update 3: You pay $25/month for front door trash pickup that doesn't always happen. When it does, it's at random hrs overnight, even after 2:30 a.m. We're to put trash out 6-7pm. No wonder there are cockroaches outside your door & inside the apt. Update 2: After pest control, there was pesticide all over the floor, kitchen counter, stove, & a cup. Their response? "It's safe." Mgr emailed obligatory reply to 1 of my surveys over 2 wks ago & said she'd send an actual reply about the cockroach infestation & pest control incident. She never did, even when I followed up wks later. Also, pest control says cockroaches may still appear bc of the construction. Update 1: I'm now being told that I have to wait until Fri for pest control. The mgr's also denying there's an infestation, saying I'm the 1st. At minimum, she's downplaying the issue. It's new construction & units are still being built. There's no way that she can honestly say there haven't been roaches in any unit. New construction's treated for pests for a reason. I suspect that they failed to treat the vacant units on a regular basis, which is why I saw at least THREE COCKROACHES in 2-3 days. There was already a bug in a spiderweb on the dishwasher my 1st day here. I thought it was possibly a cricket, but it might have been a cockroach. Original: Cockroach infestation. I submitted a work order 3 days ago. No response. 1st night that I slept in the apt, I saw a cockroach go under the dishwasher & another come from under the stove a few secs later. Next night, I saw a cockroach. Next day, a smaller roach. Wasn't 1 of the 1st cockroaches that I saw bc this 1 was a lighter color & a bit smaller. This is so disgusting & has put me in a bind bc I now have to store my items somewhere else since my moveout date for my other apartment is approaching. I've had possession of the Village apt for about 10 days & was only here during the day to work. There's a lack of transparency in the application process. I was approved for an apt at 1 of their other properties. It was $2,180 a month. I only had to pay the $300 deposit required for all applicants. The Village rent is $1,670 a month. In addition to the deposit that everyone pays, they required a $1,670 deposit, which is outrageous. I could have rented a new construction 3+ bedroom home for a smaller deposit & similar monthly payment. I have high usage on cards bc I pay rent months in advance. But, I have no late payments. Card usage was similar, if not lower when I applied at the other property the past month. As a minority, I questioned if they decided on the spot what my deposit should be. If they were transparent about the deposit policy, I wouldn't have questioned it. They lied & said they required 1st payment via certified funds (cashier's check/money order). They told me at the last minute, so I had to figure out how to get funds since my banks are out of state. The said the policy's for everyone, but finally admitted I could pay through the portal-which was the process at their other property & any property I've rented at. They've posted fake reviews about their own properties, which is illegal (you can file a complaint with the FTC). Will post about other issues later. I 1st wanted to warn others about the cockroach infestation.

This is the 1st time we have rented in years. What a wonderful surprise to have found the perfect place. The little houses are perfect. Everyone is friendly and it feels like a neighborhood rather than an apartment. The staff at Golden Triangle are friendly and very cooperative to any questions or needs. We have been living here for 7 months now and have loved everyday. The neighborhood has young and older people. We being in the older group. During the ice storm this past winter some of our younger neighbors checked on us to make sure we didn't need anything and that we were OK. Check it out, it is a great place to live.

I rarely leave reviews, but I feel it's important to share my experience. I applied at The Villages on Golden Triangle after being completely transparent about my credit situation from the beginning. I specifically asked multiple times whether there were alternative approval options, and I was repeatedly assured there were, such as paying an additional deposit or using a co-signer. During my second tour, while deciding between a two- or three-bedroom apartment, the front office staff even suggested that I use one of their office computers to complete my application. After thinking it over, I decided to wait before applying. Later, when I called to schedule my move-in date, the website was down, so Blake personally set up my application portal again. During that conversation, I once again provided full transparency about my credit situation and was reassured that there were alternative approval options available. After submitting my application, I began receiving automated emails welcoming me and preparing me for my move. I was even prompted to set up my resident and pet portals, which understandably gave me the impression that everything was moving forward. Later, I received an email from both the property and their third-party screening company stating that my application had been denied. When I contacted the leasing office to ask how to access the alternative approval options I had been told about, I was informed that I would have to file an appeal through the third-party screening company. Unfortunately, after reviewing the appeal process, I found that it only allows you to dispute the accuracy of your credit report. It does not provide a way to request the alternative approval options that were discussed with me, such as paying an additional deposit or using a co-signer. On top of that, there is an additional fee to file the appeal. My biggest disappointment isn't the denial itself—it's the lack of honest and accurate communication. At every step, I was upfront about my situation, yet I continued to receive assurances that proved to be inaccurate. It ultimately feels like the staff is more focused on getting applications submitted and units filled than on providing prospective residents with clear expectations and a quality leasing experience. After reading through the existing Google reviews, it appears that I'm not the only person who has had a similar experience with communication during the leasing process. That was disappointing to see, especially after experiencing it firsthand. Based on my experience, I would encourage prospective residents to carefully consider whether they want to invest their time and money here. For a property that has been open for less than a year, the number of reviews raising similar concerns is something future applicants should take into account.

I want to commend the maintenance staff, especially Josh, for resolving my hvac issue and providing me with portable AC's while the system was being worked on.