The Franklin Apartments

Aaliyah was so incredibly helpful and informative. She helped us get our apartment with ease and is always eager to help or find information! Corporate should consider giving her a raise, shes too good at her job. Tyler was cool too.

Our experience here right now has been genuinely positive this year. We have been here 5 years and 2025 stand out as being a year where living here feels good. So many good changes have been put into place. The office team is friendly, approachable, and easy to work with. Jennifer, the current manager, is a delight. She’s upbeat, steady, and brings a sense of clarity and calm to the property. You can tell she understands both people and operations, which makes a big difference day to day. The assistant manager is wonderful as well. She clearly cares about the residents and the property, and it shows in how she handles things. Alyssa also deserves a special mention. She’s consistently personable, welcoming, and always seems focused on doing the next right thing. A smile, a hello, and a genuine presence go a long way, and she brings that every day. Maintenance has been solid and responsive, and the onsite courtesy officer has been excellent. Professional, respectful, and visible. One of the best we’ve experienced anywhere. Overall, the team creates a stable, positive environment, and we appreciate the way the property is being run today.

Not really into reviews however I need to give out a huge shoutout to maintenance. For the light repairs around property and the work completed inside my nephews apartment that they have been doing. Great Job!! This property has recently improved a lot and has potential to keep exceeding expectations. Makes visiting my nephew feel more like home 😊

Terrible customer service. I've been working with a realtor to find a new place she is great. This complex was on her list of recommendations so I scheduled to take a tour. When I arrived no one was at the desk. When the woman finally came she never introduced herself and with a snarky tone asked what she could help me with. I mentioned I an appointment and wasn't looking for any one specific thing. As I wanted to see what floor plans were available to see what would work best for what and need. She seem bothered by the fact I didn't tell her specifically what I needed and need to narrow it down. Which is normal if not said with a rude or condescending tone. She didn't even bother to show me or tell me what floor plans they had to offer. Just seemed overall bothered she had to help someone. If this is how they treat potential residents I can only imagine how they treat their residents. It's a bummer because the place was at the top of my list and her attitude completely killed any wanting of me moving in.

Literally THE WORST apartment complex: Car break ins, Black Mold, HORRIBLE management, Maintenance using my personal belongings… It all went downhill ever since the new management started. It took months to get a refund for something they said to do and i literally had to get on them in person and on phone just to hear an update. I never received my deposit back for my apartment flooding. Maintenance used my towels to clean the water and to top it off the property manager had the audacity to say I had the “luxury” of staying in a moldy apartment. Beyond unprofessional with no sympathy for residents. Definitely other apartment complexes same price but better units. DON’T LIVE HERE. Embarrassing and a joke.