The Canyons Apartments

I don’t enjoy leaving negative reviews, but I feel it’s important to share my experience for anyone considering signing a lease at The Canyons. Since moving in, I’ve had very few full nights of sleep in the bedroom. The walls and floors are extremely thin, and even normal walking from upstairs neighbors creates loud creaking, shaking, and vibrations that carry directly through the ceiling. Even a simple flush from the toilet above can be clearly heard. This isn’t about unreasonable neighbors, it’s a construction issue. I’ve lived in multiple apartment communities in the Fort Worth area and have never experienced noise transfer like this. Because of the noise, I’ve been sleeping in the living room/common area, under a desk (pictured), since it’s the only space where the upstairs neighbors aren’t walking directly above me during the night. The bedrooms are simply not usable for sleeping. Several friends and my fiancée have stayed the night and all reported the same issue… constant noise and poor sleep. I tried everything to make it work: white noise machines, fans, earbuds, rearranging furniture, and moving my mattress. Nothing solved the problem. What has been most frustrating is how the situation was handled. I raised concerns within days of moving in and was repeatedly told to “give it a few more days” and come back if the issue continued. I followed those instructions for multiple weeks, only to eventually be told that transfers are not allowed until 120 days into the lease. Even then, approval isn’t guaranteed, and transferring would mean losing rent concessions and paying additional fees. Breaking the lease would require paying several months of rent upfront, including repayment of concessions. Communication was also disappointing as I was told my concerns would be relayed to corporate, only to find out later nothing had been done, and multiple promises have been made to come check the unit with that never happening either. The location is great, but ultimately the building quality makes peaceful living very difficult. If you decide to lease here, be absolutely certain you’re comfortable with the unit because there appears to be little flexibility, even when serious issues arise immediately after move-in.