Firestone at West 7th

Teresa (maintenance department) from Firestone apartments has gone beyond and above for service and make sure everything in my apartment is working and up to date. The attention to detail and help and honestly how quick the response is to help makes me feel so better about living here. So much I resigned my lease. I love all the help and she’s is seriously the best!!! Great customer service.

Edit: It has now been two weeks as of tomorrow since my refunded check was reportedly sent in the mail to my home address. I am told they will send me another check if it has not been received by October 1st. I am beyond frustrated and flabbergasted by this. John is trying his best to keep me in the loop but it seems even his own property manager prefers to keep him looping in circles. Please take your business elsewhere. I loved touring this place and the units, but this complex’s management is very disheveled right now. I was approved for a lease the same day I applied Sept. 12th, and shortly after I was approved. I was then called around an hour later and heavily advised to put a deposit down to ensure my unit’s security. I put it down after the anxiety of losing the unit after an already hard breakup and move across the state. Due to unforeseen circumstances I was unable to move forward with signing the lease, and notified the property 2 hours after putting down the deposit. Well within the 24 hour timeframe they stated on their welcome letter that ensured I would qualify for a full deposit and admin fee refund of $550. That was Sept. 12th, and since then, I have been given the run around by nearly every staff member these past 5 business days. What truly pushed me to write this review was the 47 minute hold I was stuck on before I realized they may not have intended to ever pick back up. I truly loved my tour and I think the leasing staff are doing their best, but I feel very disregarded and lost in the dark in this situation.

Awful management. We have not had a working oven or microwave in over four months, despite being told at the beginning of the issue that it would be solved within two weeks. There has been a dirt pile the size of a truck outside of our apartment unit for over two months which they told us a month ago would be gone by the end of the week. The AC does not work, don’t even bother unless you’d like to pay $600 a month for a frosty 80 degrees in your unit. Management does a fantastic job listening with never any follow through. It seems like they listen to make you feel heard, and then hope you forget about your issues. Maintenance problems go unchecked for weeks on end, which is clearly not the fault of the maintenance team as they are understaffed and underfunded. The gate to the property breaks about once every three weeks, so if you think you’re moving to a gated community, think again. If you call the office and press the button for “current and valued residents” they will never answer, but if you call the “new lease” line, they answer immediately. Overall, these apartment are not worth your money or your time. If you are choosing this place because you think the square footage is a deal for the price, reconsider. Extra space is not worth dealing with the poor management team and incredibly high electric bills.