Firestone at West 7th

Great unit until your AC goes out in the summer. My AC went out and they were in no rush to fix it. Jesus in the front office lied to me/ mislead me about the maintenance team coming to fix it. And the emergency maintenance number lied to me a half dozen times about someone coming. When I finally refused to get off the phone and pressed they told me it was not hot enough to send emergency maintenance… IN THE TEXAS SUMMER.

Pit bulls are not supposed to be allowed on this property, yet it appears exceptions are being made for employees. I saw the leasing agent with long dark hair bringing her pit bull onto the property. This is especially frustrating because tenants are told they cannot have certain dog breeds, yet employees do not appear to be held to the same standards. Policies should be enforced consistently for everyone. This situation raises concerns about fairness and safety, and I would appreciate it being addressed appropriately.

Won’t be renewing. It’s been a good downtown place for years but it’s going downhill. With the vacant units they must be offering special deals that bring in a lower caliber resident. As I write this our walls are litterally shaking because of loud music from one of the new tenants. Plus we keep getting notices about the weed smoking in the complex which is again a new problem that started with the new residents. Not worth staying with the high rent and low class neighbors ***gates are now broken. Assume the new residents drove into them ****tried to go to the pool the other day but it was invaded by “teens” that clearly don’t live here. The office was open so they had to see it but I guess it’s a part of the new culture. Weed, menthols, and loud music ***update. It’s 10:30pm on a Monday and the whole building is shaking from bass. **** response to the response: Oh honestly, what’s even the point of contacting you? It’s a total waste of my time since we know others have complained too. We’ve never had such rude, disrespectful neighbors before, it’s exhausting. You know exactly who’s causing the problems, same as you know who’s smoking like a chimney. But no, instead of dealing with them, we generic “no smoking” reminder sent to everyone. The troublemakers are clearly protected, while the rest of us just suffer. Ridiculous.