Eastbank at Waterside

Samantha and Catherine oversee the property’s management and have developed a reputation among tenants and staff for being difficult to work with. Their interactions have frequently lacked consistency and professionalism, contributing to strained relationships with both residents and noticeably on-site teams. This stands in contrast to the maintenance and front-desk leasing staff, who have consistently been welcoming, professional, and supportive. Overall, management under their direction has been characterized by poor communication, lack of follow-through, and limited accountability. During our tenancy, dog feces remained in the hallways on our floor for over six months without resolution, despite multiple opportunities for management to address the issue. During lease rollover, we were placed on a month-to-month agreement without notice and were not informed of a one-third rent increase until it was too late, resulting in an additional cost of approximately $1,000. Maintenance also dismantled our kitchen over the course of a week—causing missed work—only to later determine that the leak originated from the apartment below, not our unit. Upon move-out, it required three inspections to have unreasonable charges removed. We were also charged for furniture allegedly left in the trash room, despite no evidence supporting the claim. Additionally, visible water damage along the window seals had gone unaddressed. Parking was consistently insufficient due to a lack of enforcement, allowing non-residents to occupy spaces without consequence. Overall, management routinely dismissed issues when responsibility rested with them, while acting quickly to issue fines and failing to communicate transparently when financial matters were involved. These ongoing issues have contributed to high tenant turnover and a noticeable increase in one-star reviews since Greystar assumed management of the property under Samantha and Catherine.