The Towers at Mercer Crossing

I called and spoke with Jasmine to inquire about a two-bedroom apartment, and she was incredibly helpful and knowledgeable. She took the time to answer my questions and made the process feel easy and welcoming. Her customer service was truly top-tier, and I really appreciated her kindness and patience. Thank you so much for your help!

Katrina welcomed me with a warm smile the second I walked in. From day one, she has been welcoming, attentive, and incredibly helpful. She always responds quickly and handles everything with professionalism and kindness. It’s clear she genuinely cares about the residents and takes pride in her work. She makes living here such a positive experience!

Visited the property this past weekend. Loved it! I had a great experience with the agent Jay. He was extremely welcoming, I’ve been touring a few places and his assistance made this place memorable. He walked me through the property, answered all of my questions and addressed my concerns. I’ll be ready to submit my application when it gets closer to my move in date! Thanks again Jay!!

I lived in this so-called “luxury” apartment complex for 15 months. If I hadn’t been locked into a lease, I would have moved out within the first month. I do not recommend this place. From the very beginning, the experience was terrible. We moved from another state, and when we arrived to clean the apartment before moving in, the water smelled like rotten eggs and sewage. We reported this immediately, yet it took nearly two weeks for management to address it in a professional manner. During that time, I couldn’t even shower in my own apartment. We were forced to stay with family an hour away, which increased our commute, disrupted our work life, and resulted in paying rent for an apartment we couldn’t properly use. On top of that, we made a 5.5-hour drive for nothing because the water issue was unresolved. Management frequently sends emails and enters apartments with extremely short notice, sometimes even the same day. This feels unsafe and completely violates any sense of privacy. The sound insulation is very poor. You hear everything: upstairs neighbors running, babies crying next door, bass guitars, parties, and people yelling in the hallways late at night. While noise comes from residents, proper enforcement and sound control policies are clearly lacking. Although the complex is advertised as smoke-free, the building often smells terrible. I informed management that I have asthma, yet their response never went beyond sending emails. The ventilation system is shared, and the air coming through it is far from clean. I regularly woke up in the mornings struggling to breathe. The garage gate is almost always broken, gets “repaired,” and then breaks again. This is not a safe area—my father’s car was stolen nearby—so security should be taken seriously. The garage itself is constantly dirty and smells bad. The garage elevator smells strongly of urine. In 15 months, I witnessed it being cleaned only once. Moving in or out—especially to upper floors or certain buildings—is extremely difficult because the garage clearance is too low for moving trucks. You’re forced to carry furniture through long corridors from outside. Despite being a very clean and organized tenant with regular daily, weekly, and monthly cleaning routines (we don’t even wear shoes inside), they kept our security deposit claiming a cleaning fee. I even re-cleaned the apartment after moving out. Lastly, during 15 months, we had only one late payment, caused by a bank issue, and they charged a late fee immediately without any consideration. Overall, this was 15 months of stress, discomfort, and disappointment. This place does not match its “luxury” label in any way.

I recently moved from Wisconsin to Dallas, and Julian was incredibly helpful throughout the process. He helped me find a home in just one day, got my lease signed, and had everything approved in less than 24 hours. Everyone at the leasing office has been very welcoming and supportive. Julian made sure I had everything I needed and stayed in touch until everything was fully settled.