Sola Galleria

I actually really like my apartment.For the most part the complex is nice,and quiet.Major issue is the office staff.I dread having to contact the office.The short time time I have been here ,the staff is unresponsive to emails and unfriendly .I on multiple occasions have had to make a trip down to the office after multiple emails being sent ,And the office staff dropping the ball and not completing inquiries and work orders on several occasions.What is the purpose of having email if you don't do your job and respond .Customer service lacks majorly at this property overall Jamaica personally has never been rude or unprofessional always friendly!Vanessa Is extremely rude and always has a disgruntled look on her face.At a few of the community events she is very unfriendly and clearly makes it known she does not want to be there or be bothered with residents and she shouldn't .Treating residents as if there a inconvenience to do your job is unacceptable !I have even came down to the office and watched a staff member eat ice cream and say "O I thought I responded to you .What's also odd is when I had a issue with noise and was told to call 911.All apartments should have after hour course patrol .The area for pets downstairs smells all the time and it seeps over to the stairwell.Residents that don't pick up after there pets should be fined.Its the same issue around the front do the building.They are Cleary behind on a lot of things and required updates and residents have to be inconvenienced and have been for months.There is one elevator which is very inconvenient.

Based on customer service. Live in one of the neighboring apartments and just called to see if a package had got delivered in the office as the photos did not match. The lady was very snippy, quick and hung up on me like it couldn't have possibly happened because they have a locker system and doesn't stop a delivery person from coming into the office and dropping it somewhere or to someone. the photos indicated that they left it away from the business desk (as you see it in the back) and in the waiting area around where guests can sit down and wait. Didn't have time to explain that. They were very rude compared to others. Thankfully I located my package at another complex because they also have a locker system and it was delivered in the front office, 🤯shocker🤯 and like the others they were kind enough to check for a least a second. I recommend the other apartments. 😊

I would not recommend living here. The property had ongoing issues with pests, mold, package theft, broken gates/doors, noise, towing problems, and dog waste in common areas. The building often felt poorly maintained and unsecured, and management did not handle recurring issues well. Packages were frequently left in unsecured areas, access points were often broken, and there were constant issues with non-residents/Airbnb guests using the amenities and creating noise. The property looks much better in tours and marketing than it feels to actually live there. The move-out process was the worst part. I had professional cleaners come before my walkthrough, and the apartment was spotless. It smelled fresh, looked clean, and was in great condition. During the walkthrough, Brittany still focused on a tiny area around the pull-out faucet head that had water spots, as if that was something worth charging me for. I cleaned it in front of her with a Clorox wipe, and only then did she say they would not charge me for it. That interaction pretty much sums up how petty and hostile the move-out process felt. I completed the walkthrough, was told everything was fine, and signed paperwork stating as such. Additional charges were added later that I disputed. After that, management failed to provide a proper bill or workable payment method once the resident portal stopped working. They also did not make any real effort to resolve my questions about the balance before sending it to collections while I was still waiting on billing and payment information. Keep in mind this wasn't some lengthy timeframe, they sent it to collections less than 20 days after our last email exchange. I was waiting on a bill with payment instructions from them... Brittany A. was rude, unprofessional, malicious, and unnecessarily hostile during the move-out process. She was an absolute nightmare to deal with, and management did nothing meaningful when I raised concerns. If you get assigned to work with her, good luck. These are the type of people you will be dealing with during your lease. Based on my experience with the property, maintenance, safety, and management, I would strongly recommend living somewhere else.

I’ve lived here since last June and wanted to update my review after working through some concerns with management. I did have a few frustrating issues in the past, especially regarding lease renewal pricing and some maintenance concerns, but management ultimately worked with me to correct everything and made the situation right. I especially want to recognize Richard for being reasonable, professional, and willing to actually listen and help resolve issues directly. If you ever run into a problem, I’d definitely recommend speaking with him. Jamaria at the front desk is also incredibly friendly and helpful anytime you need assistance, and the main maintenance guy has always been very kind, responsive, and helpful whenever something needed attention. Overall, while there were some bumps along the way, I appreciate that the team took the time to address concerns and improve the experience. Because of that, I’m updating this to a 5-star review.

no cooperation from staff