The Aspect Apartments

I tried coming here for a tour but left pretty quick. I dont know if Brenda is the manager or some high level exec, but no boss should be screaming at their employees like that, regardless whether potential customers are . For real, its people like her that make working in the apartment industry so crappy

I really wanted to like living here because my actual apartment unit is great. The layout is beautiful, and the interior is well maintained. Unfortunately, everything outside of the unit is a completely different story. The property is consistently dirty. There is often trash scattered throughout the complex, including large furniture and bulky items that can sit for months before being removed. It makes the entire property feel neglected and poorly managed. The biggest issue, however, is management—and it has noticeably worsened since the entire team was replaced a few months ago. It is now extremely difficult to get in touch with anyone. Calls go unanswered, emails are often ignored, and follow-up is rare, even when residents are dealing with legitimate concerns. Recently, maintenance mistakenly changed my mailbox lock, leaving me without access to my mail for weeks. During that same period, multiple pieces of mail and packages went missing. I have confirmation from carriers that the items were successfully delivered to my mailbox, yet when I finally gained access, there were only two letters inside—not even junk mail, which is highly unusual. In more than ten years of renting, I have never experienced anything like this. What is most concerning is the lack of response from management. Despite acknowledging that maintenance changed my mailbox lock, the office failed to investigate the situation or follow up with me. Instead, I was simply told to contact the carriers, which ignores the possibility that the problem occurred after delivery. This situation raises serious concerns about mail security and management accountability. While the apartments themselves have a lot of potential, the decline in management, lack of responsiveness, poor property upkeep, and apparent disregard for resident concerns make it difficult to recommend living here. If management genuinely wants to resolve this issue, I would appreciate the return call I have been requesting. UPDATE: The mailbox issue was never resolved. Since posting this review, someone accessed my mailbox again and stole a replacement credit card after it had been delivered. Unauthorized charges totaling more than $1,000 were subsequently made at Lululemon, H-E-B, and other stores. Given the ongoing mailbox access issues and management's failure to investigate the original incident, this raises even more serious concerns about resident mail security. Office staff continues to ignore my emails on the subject.

Although I went with another apartment complex due to a location i liked more, this rental was really top notch. The office manager named Star was sooo helpful and does an amazing job at taking the stress off of moving, the best leasing office manager i've ever met!

Thank you leasing agent Star for all your help and knowledge today with my issue with my ESA animal. You are the best! Go glad you are working in the leasing office!