Paso Oeste Apartments

I just want to say Daniela was a very huge help to my family and I. She was transparent with everything, guided us in the right direction, and helped us move into a happy home🙏

These slum lords not only will charge you an arm and a leg for a trash apartment. They also have some type of arrangement with someone's Modelo soaked uncle to come tow your car when the new residents have 5 cars in the lot and no one has a place to park. Also, don't swim in the pool, the water hasn't been changed in at least 2.5 years. And the dog park is totally filled with dog turds because no one cleans up after themselves. The people in the office are rude. Rent elsewhere.

This place is a nightmare. Our toilet flooded, spreading sewage and feces throughout the apartment, and management refused to take responsibility. Instead of properly addressing the damage, they blamed us for it. Then, a separate leak left a hole in the floor, causing a constant mildew and mold smell, along with roaches coming out of the damaged area. Again, they tried to pin it on us. To make it worse, they charge tenants for insurance, but it only protects them—not you. It’s just another way to take your money while they ignore serious maintenance issues. Communication was awful, and getting anything fixed was a struggle. Instead of taking reviews like this seriously and fixing their problems, they’ll probably just try to attack it or make excuses. That should tell you everything you need to know. If you care about your health, safety, and finances, stay far away from this place.

Do not live here! It all looks good on the pictures and right when you move in, but every problem has been covered up. First off, online is misleading and says that it includes a microwave in the unit, AC, and a gym on site. None are true. The AC is a swamp cooler that barely works. The pool is also not open when it’s 100 degrees out. Our bathroom sink has been backed up and stinking ever since we moved in and management won’t fix it. Our bathtub is peeling which isn’t safe for bathing my baby. The air ducts are clogged and blow debris all day long inside the house. The floors come up with every step. The cupboards stick together because there are so many layers of paint to cover up mistakes. The toilet drain sticks every time and again won’t get fixed. My baby’s room has flooded twice because of the bathroom sink and it is still not all the way fixed. Management also turns off the buildings water almost every month because of a leaking problem. And then we get charged for the extra water that has been leaking, on our water bill. There is dog poop everywhere outside, including walkways and common areas, even on the kids playground. The metal railing on the balcony is rusted and corroded to the point of being very unsafe. There is a cockroach infestation coming from the washer drain hookups. The residents park in illegal spots which make it very hard to get into or out of the parking lot. And management won’t do anything about that nor the constant noise that the construction makes in the units next door. And finally, the resident app that we are required to use, doesn’t work some of the time. If the payment isn’t posted, WE have to pay a late fee because their app didn’t post the rent. We have been waiting to move out this entire year. It has been one headache after another with all the problems in the house and with management.

If I could give this place zero starts I would. I understand that you if you are trying to look for cheap apartments you would look into this one, but please abstain from living in here. I would get 7 cockroaches daily, I tried to have pest control come over multiple times and they would always tell me they were coming from outside and they could try to fumigate outside but it never worked. When we left, we left all of the trash maybe as a way to break even, we were of course charged for that as well. Staff is very nice, but the place and living quality gives you a lot to wish for.