Cliffside at Mountain Park

I’ve lived here for a couple of years now and I do love it here. When it comes to maintenance I really do appreciate Ismael and Carlos for all their help and how nice they were about explaining the process of fixing the leak in my dine in room.

If I could I would leave negative feedback because this place is the most unsafe and disgusting apartments if y’all could run as fast as yall can the service here sucks we have a list as long as my elbow or broken things in my apartment , that the Maintenance team is really horrible they are lazy and just show up to collect a check. My kitchen sink had been leaking for about a month they was supposed to come charge it 3 weeks ago and still nothing . Starting to grow mold and they don’t care about this place you look all over the property it’s trash and things all on the ground . They need to shut this place down . I’m definitely will be breaking my lease . I don’t recommend no body living here unless you want to live in an apartment full of mold . I talked to several of my neighbors and they experienced the same problems and the mangers in the office are lazy and don’t do nothing but sit behind a desk all day.

Save yourself some heartache 💔 and live anywhere else. My husband is active duty military and we moved to El Paso from Tennessee unable to see the apartment in person and only view pictures online. With some hesitation due to the reviews I decided to give the apartment a chance. Huge mistake and valuable lesson learned, you don’t “give a chance” to somewhere you need to call home. We’ve had nothing but maintenance issues since we’ve lived here, which I can tolerate if the team is willing to immediately resolve the issue, but that has just not been the case. When we moved in the upstairs bedroom strongly smelled of urine and maintenance was called out to steam the carpet. It was completed but the odor of urine never went away. The upstairs shower or toilet began to leak and caused a hole in the downstairs ceiling which was never a priority for maintenance to fix and there is still a hole in ceiling. The downstairs bathroom constantly had water coming up from the pipe and leaving black remains in the tub from the pipes, still water would sit in the tub due to the tub not draining. Maintenance fixed the issue the first time but the issue returned, I called maintenance again about the tub being clogged and they have never returned to fix the issue. I’m moving out in a few weeks so at this point I don’t care to call again about the tub being clogged and have instead discontinued use of that bathroom. The city of El Paso put out a city ordinance that there was a main water break and it caused the apartment complex to not have water, however after it was resolved the apartment had no hot water. I have called about the issue no less than 5 times and was told things like maintenance checked the water for the building and the hot water is working, without ever entering the apartment. I was instructed to let the water run for 4 minutes. That still did not resolve the issue. Upon my last call I was told that maintenance needed to order a part and still have not been updated. This is the second time the hot water has gone out since I’ve lived here and it’s really uncomfortable not being able to shower 8 months pregnant. I had to wipe down my son with soap and wipes before school and he started crying before school because of how cold the water was. I feel like it’s irresponsible to poorly manage facilities that people trust a company to make sure the housing that your paying for is livable. Can we get a 1…2…3 slumlord.

I lived here for a year and a half when the previous company owned it and also when the new company took over. The new company overcharged me on my rent when my old lease overlapped with the new lease which I gave them the benefit of the doubt since they were picking up the pieces from the old company. It’s already hard getting ahold of them over the phone so I emailed them multiple times about it and they never bothered refunding me. It will be almost a year since I moved out and I have patiently waited and they never cared to refund me. They emailed me back about the deposit I got back but that had nothing to do with the overpayment I was charged, those were two different things and I explained that and they didn’t bother responding. That was probably my main issue. Other things was not being able to get ahold of someone and if there’s an issue with your apartment, which there will be many because they’re so old, they don’t bother looking at the tickets you submit and you have to really nag about it so it can be fixed. And don’t bother responding to this review since you don’t bother responding to my emails.

By far the worst apartment complex I’ve lived in. YOU ARE BETTER OFF RENTING ELSE WHERE. Please don’t waste your money! Almost all the “good” reviews you see is because management raffled off an iPad and with every good review you wrote, you got an entry!! Anyways, poor Maintenance/management. It’s almost impossible to communicate with them. YOU have to constantly call them for a follow up! They’re constantly shutting off the water yet charge a lot for the allocated utilities. RIDICULOUS. They never actually “fix” anything! It really is just patch work and it’ll go back to being broken in a few weeks. Their pool is almost always CLOSED and never cleaned! They’re pet friendly and there’s no denying it - dog poop all around (trash as well) they don’t maintain the complex. The laundry facility on the property is constantly faulty and dirty. I have nothing good to say about this place.