Urban Square

Everything is great here… until you need maintenance. Then you’re on your own. My AC has been broken for almost a month, and instead of actually fixing it, they keep closing my work orders and marking the issue as “resolved” without doing anything. There is zero communication and no follow-through. What’s worse is that they used to be much better about maintenance, but something changed this year and it’s gone completely downhill. I’ve been sweating in my apartment for weeks while they pretend the problem is fixed. Completely unacceptable.

My daughter lives in these apartment. There is a huge ROACH issue going on! I don't know what type of fly by night pest company they are using because they fogged the apartment and did not use any bait system. When asked if they could use bait they responded saying "it's not protocol for the pest control company to use bait". Now what type of stupid response was that! My daughter is currently seeking legal council with a tenant lawyer plus she will be reporting this issue to the Department of Health. I would not advise anyone to move here! It sounds like the change in management are using cheap alternatives in keeping their tenants comfortable and safe.

After a sudden shift in management, living conditions here have gone from tolerable to outright unacceptable. The roach infestation is not an isolated incident — it is a full-blown problem that management refuses to acknowledge or properly address. You will be sharing your home (and your bed) with pests that come straight out of the walls, and management’s silence on the matter speaks volumes about how little they value residents’ health or quality of life. The maintenance situation is equally dire. Aside from one standout employee, Rex — who deserves better than to be dragged down by his apathetic colleagues — the rest of the team operates with minimal effort, and management is perfectly content to let them coast. Requests are ignored, corners are cut, and accountability is nonexistent. The final insult is management’s shameless manipulation of their online reputation. Instead of fixing the problems they’ve created, they hand out cheap giveaways in exchange for glowing reviews from naïve students. These “astroturfed” reviews paint a false picture of life here, masking what residents actually endure. If you are considering signing a lease, think very carefully. You’ll be paying full market rent for substandard living conditions, nonexistent enforcement of community rules, and management that prioritizes optics over residents’ wellbeing. There are plenty of complexes that value their tenants — this is not one of them.