McKinney Park Apartments

If you have a previous rental history that is not good or low credit, please take the time to read this before you decide to apply. This place took advantage of my parents situation to get them to apply and robbed them. Heres what happened: i came across this complex while trying to find a home for my parents who are working to improve there credit, pay off debts, and fight a falsified eviction legally. When communicating with this office, i disclosed that my parents did not have good rental history 6 years ago and the situations they are currently experiencing. The lady told us that they can work with my parents because the issues were older than 3 years and that they could reserve the unit for my parents upon approval until they were ready to move in up to a certain point of time as they lady was aware of them living in a motel, their issues, and timeline. We were told confidently that this complex can work around my parents situation, all we needed to do was apply and pay the security deposit. We were also told to bring in proof of their payments these last six years from the motel so that it can aid with approval. We applied and showed up the office afterwards, where we were told my parents were denied and had to actually pay off thoose debts first. They did not bother looking at the forms we were instructed to bring or the proofs of the falsified eviction my mother had to show. After talking with that lady she said that the security deposit will be refunded. A few days later i emailed the office for a update on when we would be reciving it. That same lady responded saying no that we actually wont be getting back our deposit because we falsified the application because we never disclosed the prior issues with the complex on paper despite that not being true.. we were told that the unit was going to work with us and we had all the proofs requested because we were told we were fine as long as it was not within the past 3 years, the complex would work with us. After reaching out for clarity on why we were lied to about the security deposit, the manger put the blame on us for not reading the fine print and sent us the pictures of the fine print. It stated they will only work with you as long as all rental debt was paid off (we were lied too).. that they had good rental history for 12 months (which my parents had proof of they did not want to see because it was denied before we arrived). The lady we spoke with should have know by the first phone call that my parents would not have been able to be approved but yet she kept saying they will work with us but we needed to apply. The manager blamed us for not knowing this information and being told something completely different by their employee and hid behind well its our policy. We were robbed of money that was meant for a better future for my parents and they refuse to return it despite there employee not giving us correct information before we applied. If we knew, we would have never agreed to the application process. They had no compassion for our situation and took advantage of our vulnerability. If you are wanting to rent here please have them provide everything you talk about on phone in writing. Please do not believe them when they say they will work with you,,, its a lie as they know u won't qualify but will tell u false promises to get you to apply and not return u back ur money. Reading through these reviews others have gone through the same thing. It's disappointing honestly and this place needs to be investigated for what they are doing.