Village Drey

I lived in The Drey apartments for two years. After moving out, I sent a package there by mistake. I went to ask for it the next day; they said that they would look for it, then let me know once they found it, but I never saw the package again. Someone stole it. Apparently, that’s what they do. It's a shame; it seems like they don’t get paid enough, and they covered it up for whoever did it. I couldn’t believe it. I reached out to the main leasing office i was told that there was nothing that they could do about it. The least you can do is to teach your employees some decency. Be aware of thieves in The Drey leasing office.

SAVE YOURSELF AND DO NOT MOVE HERE!! I moved into this community with high expectations, but unfortunately, my experience has been the complete opposite of what was promised. Before signing, I was shown a unit that had an overwhelming odor of dog urine. I was told it would be treated with an ozone machine and improved, but after signing, another leasing agent admitted that they had been unable to rent that unit for the same issue. This was never disclosed to me beforehand. When I refused to take that apartment, I was moved into a different unit—but was then told my rent would be over $1,500 more per month than what was originally discussed. Only after showing proof of our prior agreement was the original rate “approved as a one-time courtesy.” Since moving in, there have been multiple unaddressed and ongoing problems: • I pay for a backyard that was promised to have grass installed—months later, it’s still just dirt/mud. • The yard is now infested with dirt daubers/wasps, making it unsafe for me or my dogs to use. • My sliding glass door does not close or lock properly; despite multiple “repairs,” it still doesn’t work, especially in the heat. • Requests to maintenance are often met with partial fixes or dismissive responses. The most frustrating part is the lack of transparency and accountability. When I needed to extend my lease briefly, my rent was suddenly increased from around $5,500 to over $9,000 for one month—something not clearly outlined in my lease. When I asked for senior management contact information, I was refused. While the community amenities may look appealing from the outside, my experience has been filled with misleading information, unfulfilled promises, and unresolved maintenance concerns. If you value honesty, responsiveness, and well-maintained living conditions, I would recommend looking elsewhere.

I’ve lived at The Village for nearly eight years and the past four of those have been at The Drey. Simply put, I’ve loved living here. I could’ve happily stayed for years to come, but life is pulling me in a new direction to be closer to family. The Village, and especially The Drey, is truly a gem in the city of Dallas. The amenities are top-tier. My favorites are the trails around the ponds and Buzz & Bustle (the coffee shop). The landscaping is beautifully maintained & the lobbies kept clean. They also put on ton of events to foster community. I’ve made some sweet friends as a result. I’ll also add that the staff and facility team are kind, responsive, and professional. Bottom line- I’ve toured countless apartment communities over the years, and I’ve never come across anything that compares. Some people might take a place like this for granted — but not me. I know how lucky I’ve been to call this home, and leaving will be incredibly hard. Thank you, Village team, for everything. This has been a very special chapter in my life, and I’ll always look back on it with deep gratitude.

My son and I have had a fantastic experience living at the Drey! Victoria and Michael made the move in and application flawless! The activities have been fun also! Victoria and Michael are so patient, kind, very professional in helping me I am older so understand things in the process was a little more detailed! Best experience living here! Jesus has also been great in the maintenance area quick on getting things done professional, nice personality also! We love the Drey and the employees and will refer our friends! My son will be coming back to the Drey in the future! Wonder programs in the village very fun to live here!

Update: great property but way too overpriced and service is getting worse during the past 2 yrs. Cannot believe after I kindly declined to renew the next lease which dramatically increased my rent (like all my neighbors), the management listed my unit with $500+ cheaper MONTHLY rent to new renters. Ridiculous. Original: Just moved in two weeks ago, so far the experience far exceeded my expectations! Professional & friendly management, great amenities, and so many free perks. So glad I’m here 😄