TRELLIS NORTH DALLAS Apartments

Update: A new property manager reached out to me and has rectified the deposit situation. Tenisha helped out quicker than the older manager Sandy ever did. Due to this I am changing my review from 1 star to 3. I properly communicated my move-out and provided my forwarding address, but the leasing agent “forgot” to pass it along to the property manager. As a result, they kept my security deposit and never provided an itemized list explaining what it was used for or why it was withheld. Even with a clear email chain noting that I will not be renewing my lease, I never received any compensation. I’ve called and emailed at least 10–15 times and have been completely ignored by both the property. On top of that, my apartment had mold and no heat. When I notified the office about the broken heater, instead of repairing it, they gave me two space heaters. This made the apartment extremely cold and unsafe. One night, ice formed on my window sill, and the issue was never fixed. This apartment is not worth it. Hot water outages were common, and no one ever answers the phone. Packages are locked away, so if you’re not there during office hours (regular 8-5 hours that I also worked) you can’t access them at all. Management has terrible communication and is burying legitimate negative reviews under a flood of fake positive ones by incentivizing residents.This sounds similar to some other reviews that I read which makes me believe this is a very common practice of theirs so be aware when moving.

Trellis is such an underrated gem of a place to live!!! Lou is truly the definition of excellent customer service, you don’t have to worry about the bait and switch. She consistently delivers excellent customer service before and after you are a resident. She goes out of her way to make sure we residents are comfortable and making sure this is a safe and welcoming environment. She’s always seeking to work with you when you have an issue rather than being dismissive or telling you to take up to corporate. The neighbors are fairly quiet and keep to themselves you may hear the occasional barking from dogs left alone at home but it’s not an every night thing. It’s a diverse community of young professionals and retired elderly. S/o to maintenance and cleaning crew they are on it!! Given that it use to be a hotel, my tub gets back up a few times a year and he’s always so prompt to fix the issue. Free coffee def a great perk! No package theft, I’ve literally had package sit in front of my door for days. And the all inclusive rent you really can’t beat that (trust me) I’ve looked high and low. In terms of pest haven’t seen any! Thank God! Occasionally during hot summer months, I’ll find ants on my windowsill but nothing a lil spray hasn’t fixed.