The Willow

Melissa is literally the BEST. I flew out to Dallas for the weekend just to tour apartments and saw 20+ units in 3 days… completely draining. I ran into so many different leasing agents and honestly most of them were not welcoming at all — it got to the point where I was like, “Do I even want to move here anymore?” Then I met Melissa… and everything changed. Her energy, her warmth, her professionalism... UNMATCHED. She made the entire experience feel easy, fun, and actually exciting again. Such a breath of fresh air. And the unit?? BEAUTIFUL. Like… it spoke for itself. If you’re thinking about touring here, you absolutely should and make sure you ask for Melissa. Trust me.

When I first moved in I loved these apartments but they have drastically declined. My car was vandalized due to the garage gate being broken for almost a month, records aren’t accurately kept, amenities aren’t kept up, and communication is lacking. Many residents have moved out due to all the issues and I know a couple who broke their lease because of how bad it had gotten. 3 stars because the location is great and you still have nice views but for the money, you can find better, bigger, and cheaper in the area. There’s a new manager so maybe he’ll help bring it back up but currently it’s definitely not worth it anymore.

I am extremely disappointed with my experience at The Willow at Expo Park, particularly my move-in process. My move-in was delayed by three days because my apartment was not made ready as promised, despite repeated reassurances from the leasing office that everything was prepared. When I was finally given access, the apartment was still dirty, including mold and cobwebs present in the refrigerator. There was dog hair and human hair throughout all flooring and embedded in the washer and dryer units that residents are required to keep in the apartment. Although the unit was cleaned multiple times, it was never brought to an acceptable standard. Additionally, maintenance was required to address necessary repairs shortly after move-in. During this process, my apartment was damaged. Management advised that someone would be sent to fix the damage; however, there has still been no resolution or follow-up. I was also provided with the incorrect storage key after being assured everything was ready for move-in. This mistake delayed my movers from completing the job and resulted in over $800 in additional moving costs due to exceeded time. I spoke with the manager Ruben explaining how this move was a very delicate situation for me as I was fleeing from an abusive relationship and already was experiencing extreme stress and anxiety throughout the process. He acted as if he understood and cared however, when it came to finding a resolution, he didn’t seem to care at all. Most concerning is that upper management has made no meaningful effort to rectify these mistakes. I reached out to the district manager Aimi via email while Ruben was out on PTO, but never heard back from her. I ended up getting an email finally from the Business Manager Liliana and instead of taking responsibility or making things right to retain a new resident, they chose to release me from my lease. I am now having to scramble to find a new apartment and repack all of my belongings after only a week of being a resident at the complex. I was genuinely looking forward to living at this property, as the apartment itself is beautiful and the location is desirable. Other resident reviews had a lot of great things to say, but it seems as though I’m catching the short end of the stick as all employees mentioned in other reviews are no longer with the company and the replacements seem to care less. Unfortunately, the lack of accountability and responsibility management has shown for their mistakes has left a bad taste and created a very poor first impression as a new resident. I would not recommend this property to anyone looking for a management team that truly cares about its residents.

Dom’onic Duke made my move-in experience seamless. He was welcoming, knowledgeable, and went above and beyond to help me find the right unit. His energy and professionalism really stood out, and I’m so grateful for his help. Ruben, the property manager, was also present and very helpful through a minor hiccup during my 2nd night at the property. Such a great staff here at this property!

I’ve been living at The Willow for a little over a year now, and I can honestly say it’s been a great experience. When I first moved from New York to Dallas, it was a huge transition for me. I didn’t know anyone and was doing everything on my own. Aimi Hammann, the General Manager at the time, went above and beyond to make me feel welcome. She was always kind, approachable, and you could tell she truly loves what she does. She was even humble enough to offer to help me move some of my items into my apartment because she saw I was alone and going through a big change. That gesture really stuck with me. Now, a year and two months later, I can honestly say that The Willow has stayed true to its values of great service and care. The new staff is amazing too, Dom’onic at the leasing office has been super helpful and friendly, and it’s been a pleasure working with him. I just renewed my lease, and I’m happy to keep calling this place home. Thank you to everyone at The Willow for all you do! — Brandon Mathurin