The Vail

Worst apartment everx, I constantly deal with problems in my restroom weather the ceiling is leaking or my ac conditioning is leaking, also has mold in the ceiling which is very dangerous and unsanitary, been waiting to be served or properly evicted for over 4 months still haven’t received court papers or seen a constable and yes I’m waiting due to the manager in December 2024 asking me to separate my rent in a blank money order and the rest on the website and yes I do want to go to court for it but they have yet to properly process it. I get no answers from the office aswell

If I could give these a 0 I would! Save your money and LOOK ELSE WHERE. I moved in around June and I’m already moving due to the un comfort of these apartments. 1. There’s No Hot Water I Haven’t Had a hot shower since I moved in and the pressure on hot is weak it’s now winter I’m fed up with putting in maintenance request and they just mark them as completed, the highest pressure is Ice cold and had to pull so much pubic hair out the tub that was not mine when I moved in. 2. my paint on my tub was fine until the 3rd day of me showering it all started ripping so easily and was told I was gonna be put on a list for it to be fixed which never happened. 3. The renovation on these apartments are garbage there’s cracks and creases everywhere! And units are badly unleveled. 4. Nobody picks up there dogs/cats messes there’s poop everywhere u look. 5. ROACHES, no matter what u do they are going to still come in due to the BAD RENOVATION! 6. Walls are so hollow I can hear my neighbor using the restroom in my restroom! For the price it is not worth it!

Was decent when Mary was in charge, didn’t have management for a while after she left so it was hard to get your requests handled. Once Char was in charge, it was nothing but racist remarks n snarky comments calling the tenants & complex ghetto. Not wanting to properly handle our complaints and would have our maintenance man (who was Hispanic, mind you her son was also a maintenance man but he wouldn’t do it so I think that’s important to note) dig thru our trash WHICH THEY LOCKED so that they can fine us 50$ fines. Absolutely ridiculous, Was told I won’t be able to renew for “domestic violence” but a police report was never filed so I’m not sure where this accusation is coming from. Came home one day and Char (who they ended up “removing”) was back on the property WITH HER SON after numerous tenants complained about their behavior. Apartment was falling apart from the inside, rocks on the fireplace would fall off randomly and we had a green pool for most of the summer… there’s more to add but I’ll just end it with this. DO NOT MOVE HERE! Update: it’s been three months since I sent them an email and gotten no response. Passed by the property to see how it’s doing and like I said before, they’re still not taking care of their trash duties and just having it sit. Called them before and still no response. They replied to my review to make themselves look good and not even try to answer my questions and help me understand why we were left on sloppy terms.

I don't want to even give one star, its a 0 from me. I have never hated living somewhere as much as I did living here. This place is incredibly shady and the area feels very unsafe. They don't fix the gates and if you complain you get a petty + disrespectful email back with false promises and lies. The new manager is incredibly rude and is not helpful at all. They have hung up on me multiple times and they are incredibly dismissive. They do not care about their tenants and won't help. One lady (my neighbor) complained multiple times that her partner is abusive towards her and they never cared to call the police. The pictures they have posted on the website looks decent but don't let it fool you, it is just a scam. I made a mistake of not touring the apartment before signing the lease and I have regretted that everyday. For your own safety and sanity DO NOT MOVE HERE.

I would definitely recommend my friends and family to live here! The management is awesome and maintenance is great! I feel safe and comfortable living here being a single mother of 3. Anything I need fixed in my home Francis the manager makes sure it gets done right away. She is very nice And makes you feel welcomed. I have never experienced management to be so kind and thorough. Thank you so much for everything you do to make this complex a much better place to live. You are amazing Francis!