The National Residences

I waited well into my lease to leave this review because I was genuinely hoping things would get better. Unfortunately, they never did. There have been three different management changes during my time here. When we first signed our lease, we were promised a $1,800 credit to use at the Thompson Hotel. When new management took over, they told us that since they were not here when the promise was made, they were not honoring it. They also said that if we could not find it documented anywhere, then too bad. We have had constant issues with the gate. It is almost always broken and left open, and random people are constantly parking in the garage. The elevators break down all the time, which can result in a 20 minute wait just to get up or down. We have lived here for nine months. We have ordered from the hotel many times without issue. Recently, we tried to order dinner and were told our unit was listed as vacant, but they still confirmed our order. An hour passed, so we called back, and they told us they never sent anything because our unit was marked as vacant. Again, we have lived here for nine months. At this point, I am seriously considering involving a lawyer just to get out of this lease. Avoid this place at all costs. DO NOT rent here. Also, when touring, they sell you a false dream. I ignored the bad reviews because there were some good ones that seemed to outweigh them. Those good reviews are fake. Please believe the bad reviews and run from this place.

Update - have been without a FOB for my own house for FIVE DAYS and no one is ever here from the leasing office. Leasing emailed me and told me they have it ready today and didn’t leave it for me… now they’re closed for Christmas Eve and Christmas! So it will have been a week without access to my own home!!!! Notice all of the positive reviews are from people who have only toured the building and not actual residents. How much are yall paying people or discounting new leases for a review?! I have lived here for 3 years and am at my wits end with the package situation. Every single time I get a package I have to prove that it was delivered. They can’t find it/ won’t look and act like I did something wrong for asking. Other residents regularly get my packages and most of the time are kind enough to find me and hand them over. The building has now lost expensive Christmas gifts for my family - and will not respond! There is never anyone at the concierge desk and management hides in the back office. No one answers emails, the phone or follows up. The concierge uses Gmail instead of an actual property management platform! When you mishandle to this degree, everything else becomes a pile-on. Several residents, including myself, have had to get the police and attorneys involved due to lack of security and mismanagement of complaints regarding personal safety. There is a mass exodus of long term residents due to the building refusing to resolve issues we have given them years to fix. Management companies have changed but no one can seem to get it right. The things we signed up for when we moved in are non existent. This is an expensive building full of professionals - it takes a lot for us to put our business out there and leave a negative review. Most of us try to handle issues with the management team before putting them on blast. Just know by the time it gets to this point we are all at our boiling point! The downtown views from the building are amazing but management is terrible.