Strata Apartments Knox Henderson

Kaylie at Strata is the best! Super attentive with everything and extremely helpful through the entire leasing process.

I returned from my winter holiday break to find that my car had been broken into during the period I was away from my apartment. I left the vehicle parked on the second floor of the Strata's garage, fully locked, windows closed, no valuable items visible. Upon returning I found that my driver door no longer opened nor locked, my glove box open with all papers and documents inside now scattered across the interior floor. The front hood of my car had been opened and tempered with, and the gas door was left open as well. I emailed the Strata team and the Manager, Melina Brito, 10 days ago, regarding this break-in, and I have not received a message back. No signal. No sign of help. No support. I'm left extremely disappointed with the lack of support from the Strata administration, as well as the level of security in the apartment complex. I no longer feel that my property is safe in the Strata garage. PS: Coming back to this post just to address that Strata responded to me calling me Rosa lmao. Shows you how much they care of their residents!

I have lived at Strata for almost 3 years now and this is what I have to say: At first everything was great, but management has gotten worst the past 2 years. My biggest complaints: - Safety: Cars keep getting broken into and gates are always broken, no cameras or security present - Valet Trash: we pay for valet trash monthly ($35/month), however they rarely come, and when I brought to the attention of management and requested we be reimbursed for the lack of valet trash service, I was told to reach out to Valet trash directly myself - Cockroach problems: I’ve had cock roach problems, and now my friend has a terrible infestation - Amenity fee: we are charged $20/month for amenities and throughout the year our “amenities” such as the sky deck have been closed/unusable - Leasing staff: When asking info transferring units, I was given false info from a leasing agent and I had to work directly with another staff member (Sundae) due to inconsistent info - Packages: Packages are often stolen and do not end up where they are supposed to be

A lot of really negative things to say here. From day 1 this place has disappointed me Management has no idea how to support their residents, always finding excuses for why things go wrong rather than just fixing them. Valet trash service is the biggest waste of money, but also not optional. Expect to have trash service not show up more than they do. Garage gates and elevators frequently go down, often times with no notice from management. Break ins are inevitable, management will just say that they’re working with law enforcement yet there’s no improvement. There’s allegedly a security guard on site but i’ve lived here for 8 months and never seen them, so not sure what they actually do. To my knowledge the cameras do not work, so good luck with any form of investigation. Overall, a lot of bad here. The pool is cool, dog park is nice, (although it’s basically a neighborhood park since everyone in the area knows the code) and it’s pretty quiet. However, i’m not sure these outweigh the cons of living here, and I’d argue most of the current residents feel similarly.