Remi West Dallas Apartments

I went and toured the apts and they are very beautiful but Maria has told me over a week that I was approved and just waiting on my welcome letter, I literally have to call every day because they did not communicate well and it takes over 20 calls for them to finally answer and I get people are busy but come on. Well I spoke again yesterday to Maria she placed me on hold and another woman answered and told me the same thing I have been approved just waiting on corp for the welcome letter and finally at 6pm Maria emailed me I was denied, I dont see how this company thinks its ok to lie to people and get their hopes up because some people really need the place and on top to apply they charge $275. I basically think they are just wolfs in sheeps clothing here.

We lived here for two years. I will say the apartment complex is cute, but there is absolutely no space. The floor plan is very basic and straightforward, and it feels more suitable for young beginners or single renters. There is very little storage — no pantry cabinet and limited closet space — which made it difficult to stay organized. For the price, there are definitely better apartment options with more space and functionality. Another issue was the insurance fee. Even when you provide your own renter’s insurance policy, they still charge their insurance fee. You have to contact the office and wait for them to remove it, which can be frustrating and time-consuming. The walls/roof are not noise cancellation proof either. Overall, the property looks nice, but the lack of space and administrative issues made our experience less than ideal.

The leasing team is great! Maria, Judith and Zack will help with a smooth transition and make you feel at home. Prior to move-in, Maria and the leasing consultants were attentive to any requests or inquiries I had prior to moving in. My moving day was a little chaotic, for personal reasons and decisions. However, Maria and the Yulieth were very patient and understanding with my time and still provided me with a fair move-in process. The original unit i signed up for was not ready on move-in day, however, the leasing team did an exceptional job of accommodating me with a new unit ready to move-in on the same day. Since move-in, the leasing office continues to be move than accommodating to me and has handled all requests in a timely manner. I'm satisfied with this living community and the transition process I underwent.

Ever since the new manager zak Has come in this property has been amazing. Every time I walk in the office, he always address my concerns. I’ve never seen a Manager more caring and more hard-working even with the things he’s doing on the outside of the property. His dedication is top-tier thank you for always being there to help and for caring for your tenants. You are amazing. God definitely has you here for a reason.

When I say this was the SMOOTHEST transition into a beautiful home, I mean just that! I’m so grateful for Kristal Patterson she made sure that everything was perfect. The communication she showed me during this entire process was second to none. Often times new homes are hard to go smoothly but she exceeded my expectations. She made sure I felt comfortable and knew about every part of the community as well as going out her way to help me. I can’t wait to fully move in and call this place home!