Novel Deep Ellum

I recently moved into Indie Deep Ellum apartments, and my overall experience so far has been excellent. From the very beginning, the building management has been extremely helpful and professional, especially Carolina, the leasing consultant, who made the overall process smooth and stress-free. The cleanliness is always well maintained. The amenities are great, and everything feels well taken care of. I enjoy living here and would definitely recommend Indie Deep Ellum to anyone looking for an apartment in Dallas.

I’ve lived here for almost two years and absolutely love it. I re-signed my lease in January and decided I wanted a bigger unit, Carolina and Daniel made the process so easy and answered any questions I had. Maintenance is always on top of anything that needs to be fixed, Ivan is super professional and extremely helpful. I adore the staff here. On top of that the location is amazing, super walkable neighborhood with lots of great restaurants and bars.

Do not stay here !!!! Rented as a airbnb , beyond unclear instructions took over a Hour to check in with no assistance or response from their team , when finally entered the apt it was filled with overwhelming smell of Clorox .. the bed sheets were still quiet wet and the bathtub did not work , they said they send someone to fix it , 3 days still nothing . The fob does not always work half the time it does half the time it does not , the doors are jammed open at night so it’s not as secure as they appear. And honestly the management just does not care . There is no effort on their part to fix things or be better . It takes them hrs to respond and just don’t resolve problems . As a side note they charge their tenants 25 precent of the booking , but clearly are not holding up their end on the management side . There has to be better places to stay . Please don’t inconvenience yourself and give these people any of your money if I could do a negative star I would

I was a resident at Indie Deep Ellum for one year. Carolina Hernandez Ocampo was my contact when I moved in. She was always helpful and followed up with me any time a need arise. Due to her ongoing strong leadership I strongly believe she needs to be the property manager. The current building leader did not follow up when small issues were brought to his attention. Overall, I loved the Deep Ellum area. It is near downtown Dallas, lots of restaurants, bars, and shops. The amenities at Indie Deep Ellum were amazing as you can see in the photos I took. The staff of the building were great-maintenance and cleaning.

I have been living at Indie Deep Ellum in Dallas for some time now, and while the location and apartment design are appealing, several significant issues severely detract from the overall experience. 1. Trash Management: The trash chute has been permanently closed, leading residents to pile trash in the hallways. The only solution management offers is sending mass emails threatening fines, but the problem persists, creating an unsanitary and unpleasant environment. 2. Parking Troubles: Parking is managed by a third party, leading to numerous problems. Despite paying monthly for a parking spot, I often end up paying nightly fees because the office claims they have no control over the situation. This lack of accountability is frustrating and unacceptable. 3. Unkempt Common Areas: The community areas are frequently trashed by tenants, and there seems to be no effort to clean them up. This neglect results in an unsightly and unhygienic living environment. 4. Pet Waste Issues: Many pet owners in the complex do not clean up after their dogs, leading to a pervasive smell of dog urine mixed with garbage. This is not only unpleasant but also a serious hygiene concern. 5. Unprofessional Management: The property management team is consistently unprofessional and disrespectful. They treat residents as if they are beneath them and act as though their jobs are secure regardless of their performance. Interactions with them are something to avoid at all costs, and their poor management skills are a significant reason for many of the ongoing issues within the complex. 6. Fire Alarm Issues: There are constant problems with the fire alarm. On one occasion, the alarm went off nonstop for six hours. This was extremely disruptive and highlighted the lack of responsiveness and care from the management team. 7. Poor Move-In Experience: When first moving in, setting up everything was a nightmare. No one seemed to care to help, and I had to figure out everything, including the third-party parking, on my own. This led to paying nightly for parking for a month and spending a fortune before I could get any assistance, despite numerous calls for help. 8. Feeling Trapped: Despite the appealing aspects of the complex, the terrible management and numerous issues make it hard to enjoy living here. Unfortunately, being tied to a contract means feeling trapped in a place that does not meet expectations and is not worth the high rent. In conclusion, while Indie Deep Ellum has the potential to be a great place to live due to its location and design, the poor management, unclean conditions, parking issues, and lack of responsiveness make it a regrettable choice. I would not recommend this apartment complex to anyone looking for a hassle-free and pleasant living experience.