Northwood Heights Apartments

I normally don’t write reviews, but I feel like people should know what they’re walking into before signing a lease here. New issue every single month. Poor communication from management. Protect your peace, take your hard earned money, and live somewhere else.

Frustrating Billing Experience with Repeated Errors and No Communication I’ve lived at this property for two years, and I’ve seen multiple management changes. Unfortunately, the current management is by far the most disorganized when it comes to one of the most basic tasks: billing residents accurately. Over the past month, I’ve been trying to pay my rent. The first invoice I received was double the actual amount. After I contacted them, they promised to fix it in 20 minutes. Hours later, the new bill showed three times the correct rent plus utilities. I’ve called multiple times during business hours and sent emails, yet no one responds. It’s baffling that a management company can’t handle the simplest part of their job: giving tenants an accurate amount to pay. If you’re considering living here, be prepared for a serious headache just trying to pay your rent. This kind of disorganization is unacceptable, and I sincerely hope they fix their billing process before more residents have to deal with this.

I had a great experience with Nayeli’s help during my search for my first apartment, from the very beginning she was friendly, professional and quite knowledgeable about the property, she took the time to understand exactly what I was looking for. Other places I had been to were not as attentive as she was & I wish I had been able to lease here because I know she would be great if I ever needed anything as a resident! The complex is quite nice overall !!

I’ve been apartment hunting for a little while now and I went to check this property out the young lady in the office was so helpful! I believe her name is Nayeli. She is great at her job. Very respectful and professional. I think having good communication with the office staff where you live is very important. I wish more office personnel were like her. The apartments are nice definitely keeping them at the top of my list 👍

An honest review: the buildings are very old and the A/C has not worked since I moved in 2 months ago.. they claim it “will get fixed” but still not. they have roaches. they spray but they still just have roaches, so you have to be ok with poor working A/C and seeing a roach from time to time, it’s not like a full on infestation. If the rent wasn’t so cheap I would say just look elsewhere because there are so many issues but if you are in a pinch and don’t mind these issues the people that work here are friendly and hard working but the owner should take better care of their properties…