Landmark on Lovers

Outstanding experience thanks to Chloe. I had an amazing experience working with Chloe while searching for my apartment. She went truly above and beyond to help me find the perfect place. Chloe was calm, incredibly patient, and attentive throughout the entire process. She took the time to record detailed videos of different apartments and sent them to me, which made a huge difference and helped me feel confident in my decision. What impressed me most is that she did all of this on her birthday—yet never rushed, complained, or made me feel like an inconvenience. Her professionalism, kindness, and willingness to go the extra mile are rare. She made what can be a stressful process feel easy and supported every step of the way. Because of Chloe, I found exactly what I was looking for. If you’re considering this property, ask for Chloe. She is truly exceptional.

I lived here for two years while attending school. The first year went smoothly, and I could overlook the uncomfortable parts of living here. But this year everything changed—rude treatment and unjustified extra charges among them. I’m therefore documenting all the unpleasant aspects of my stay for others’ reference and will provide evidence. First, we moved out in early June this year. At the end of May, we received a reminder stating that if we intended to move out, we needed to give 60 days’ notice. As first-time renters in the U.S., we didn’t know about this rule. We tried to communicate proactively, including asking what fees we were required to pay. During this process, the management office could not clearly explain which provisions of the lease required which move-out fees. When we tried to escalate the discussion, we were told someone from Greystar would contact us after we left—and we were roughly ushered out of the office. Essentially, they demanded that we pay a lease-break fee plus an additional two months of rent (with no stated basis), which conflicts with the lease itself. More than a month later, Greystar emailed us, but there was still no itemized breakdown—despite the total including over $6,000 in “cleaning fees” and an early-termination charge. We continued trying to communicate and called the hotline provided, but no one answered and no calls were returned. For a so-called high-end residence, if we truly overlooked the reminder, we would accept a penalty; however, during the same period more than six of our classmates living here received the same fines. I view this as a serious management failure. In contrast, classmates living in nearby properties did not encounter these issues. I therefore strongly advise anyone who doesn’t want to waste money not to live here. As for the living conditions, I also do not recommend this place. Most reviewers have already described the situation; here is my summary: (1) pests, as shown in the photos; (2) persistent fire-alarm issues, as shown in the videos—you can also see this problem dates back seven years, so be cautious about trusting they will fix it; (3) construction—during our second year, the entire garden was under construction for half the year and completely unusable; the elevators frequently broke, and so did the garage door; (4) the overall environment is very messy, as shown, and does not match the price. We did not want things to reach this point; it’s only because of the property’s refusal to communicate that we feel compelled to speak out. (By the way, they find their own people to post good review and claim they fix the problem after a bad review posted. Do not believe them)

I have lived at Landmark on Lovers for almost three years and it has been an incredible place to call home. The location is hard to beat. The property is quiet, safe, and tucked into a spot that makes everyday life easy. The office staff and maintenance team are a huge reason I’ve stayed. Special shoutout to Z, Brandon, and Gabby. They are always friendly, professional, and quick to help with anything. Every request I’ve made has been handled fast and with real care. You can tell the people who run this community actually care about the residents. There were some fire alarm issues late at night a year or two ago, and I know people have mentioned it in older reviews. That problem was resolved and hasn’t been an issue since. The property has only gotten better over time. They keep putting work into updating everything. The courtyard and pool look great, the main entryway feels fresh, and the new carpets and renovations throughout the community make it feel clean and modern. Covered parking is another big plus. I’m just waiting for the gym to get its turn next. Overall, I’ve really enjoyed living here. If you want a quiet community in a great location, run by people who actually care, this is it. Very few places get all of that right.

I’ve really debated on whether or not I wanted to write a review because the first 4 years of my living experience was amazing. However, the experience I’ve had living here this past year has had me questioning my sanity. It almost seems as if once the property manager changed things went quickly downhill. The elevator is broken down just as much as it’s up and running which seems ridiculous. The hallways are also constantly dirty and smell. However, the biggest issue is an ongoing issue with roaches. I’ve had my apartment heavily treated multiple times and the issue prevails. It seems instead of treating all surrounding units they only were treating my unit and this is how they spread to my unit in the first place. I’ve seen other reviews where people mentioned roaches on the fourth floor. Yet, my apartment (on the fourth floor) was not treated until I raised the issue. Ultimately, I can’t wait until the end of my lease to leave this place because it’s actually taking a toll on my mental health

I am writing to express my profound dissatisfaction with my recent experience moving into [The Landmark On Lovers]. My move-in process has been fraught with issues, and the level of service I have received thus far has been entirely unacceptable. Below is a detailed breakdown of my grievances: Communication and Customer Service: After touring the apartments and deciding to apply, I made multiple attempts to confirm the necessary documents for my application. Upon applying, I was asked to provide my Social Security number along with bank statements. I expressed discomfort with the request for my Social Security number, as this is not a standard request, and provided my bank statements instead. Despite this, communication was extremely slow, and I received little to no response to my follow-up emails and voicemails. Four days later, I was suddenly sent a link to Verifast, which I had specifically inquired about during the tour. I was assured that this program was safe; however, given the lack of transparency, I’m left concerned about the security of my personal information. Rent and Deposit: I initially applied with a base rent of $1617. After requesting a minor adjustment to my move-in date, my rent inexplicably increased to $1687, a nearly $100 difference. I was also misinformed about the availability of a security deposit program, which led to a higher-than-expected move-in cost, including the one-month deposit. As a result, I paid nearly $3,000 to move in, which is far more than anticipated based on the information I was given during the tour. Move-In Day and Apartment Condition: I was assured that my unit had been properly inspected before move-in, yet I encountered numerous issues upon arriving: A. The AC was nonfunctional, requiring immediate maintenance on the day of my move-in. While the issue was briefly fixed, it broke again that night. B. The water faucets emitted a foul smell of rotten eggs and sulfur. It took over three days of running the water for several hours each day to resolve the issue. C. The washer had standing water inside, emitting a strong, unpleasant odor. D. The dryer was completely inoperable, and I still do not have a functioning dryer as of 09/24, despite being told a third-party vendor would need to inspect it. This is unacceptable, especially since I’ve been living here since 09/18. E. The stove only has two functional burners, severely limiting my ability to cook. F. The Wi-Fi controllers had torn and exposed wires, which required an ATT technician to fix at a cost of $250 to me. G. The light rod in the apartment is rusted and in poor condition. H. The balcony door wrap is inconsistent, leaving a noticeable gap that could allow insects inside. These issues have created an environment that is both uncomfortable and frustrating. The lack of proper maintenance and timely responses to my concerns has only added to my disappointment. Given the numerous problems I’ve encountered—from poor communication and misinformation about my rent and deposit, to the long list of unresolved maintenance issues. This is the least that can be done to help restore some level of trust and confidence in the management of this property.