Kessler Bluffs

I love living at Kessler Bluffs! Since we have been here for the last year and a half, our experience has been amazing! Nircia and her staff are professional, friendly and always willing to help! One of the best properties in Dallas!

The reason that I didn’t give a 1 star is because Nircia was accommodating with getting us our keys early as we were moving in on a holiday when the office would be closed. We completed a walkthrough of out unit prior to moving in and provided a short list of things that needed to be addressed before moving in. Colton took notes and assured us they would be fix before we moved in. We are 2 days into our move and none of the request have been fixed. We reached out to the office and have yet to hear back. Communication with the property has been our biggest red flag which is very frustrating and disappointing considering we love the place and the area. Hoping communicating and collaboration from the leasing office gets better soon!

Beware of this property! Management has gone severely downhill. It’s so bad that you can rarely find someone in the leasing office. Calls, texts and emails go unanswered for weeks. The staff is rude when you finally do find someone and they make up charges on the fly. For example, when asked what a renewal rate was, they gave a number hundreds of dollars more. There was no explanation for the increase, just told that’s the way it is. A walk through was requested before move out to go over any charges and that was repeatedly denied! The only response was to talk to someone in the leasing office. Mind you, no one is ever in the leasing office. I physically walked to the office multiple times and it was always locked and dark. They constantly gaslight you into believing someone will be there and they are not. They have other properties so they leave Kessler without staff to handle any problems that may arise. When you go to move out, they charge you for a full paint job, full clean, carpet clean with all the bells and whistles. Even the water charges for six days was almost $14. That is absolutely insane. I have always been a respectful tenant and leave the place the way it was rented to me. Never once been charged for these things but according to Lily, these charges are lined out in the rental agreement. Not once were we told a “full clean” would be coming out of our pockets. All in all, I would steer clear of this place!