Hanover Preston Hollow

I’ve been living here for only about a month. As someone who looks at reviews I wanted to leave my bit here after having lived here for 4 weeks. I have had good experience living here thus far. The apartments are quiet, no noise issues. Parking is plenty, concierge is attentive, package room is clean and organized. Management has been responsive to any needs/requests. Maintenance team has a quick turn around time and respectful. The apartments are well constructed. Like all newly constructed buildings there are some missing items (like missing door stopper, minor cosmetic stuff) - but this was promptly addressed when work ticket was placed. I have not yet actually used any of the amenities thus far so I cannot comment on that part but they are open for access.

I had a great tour of the Hanover Preston Hollow, and the building truly impressed me. The design, finishes, and amenities are modern, stylish, and thoughtfully planned, making it stand out right away. Even more impressive was the customer service—the team was welcoming, knowledgeable, and genuinely attentive throughout the tour. Overall, it was a fantastic experience that made the community feel both high-end and comfortable.

This building isn’t worth half of what they charge. I paid a premium for this unit because they advertised excellent amenities, high-end finishes, and professional staff. That’s the only reason I was comfortable paying above comparable buildings in the area. When I moved in, I immediately found a hole in my bathtub that had caused flooding, a rusty screw on the floor, and open cracks in the wall leading to who knows where. On top of that, the amenities repeatedly failed to open on the dates promised, every week the opening was pushed back. When they finally did open, most of them didn’t even work properly. The staff has been just as disappointing. The primary reason I chose this building was to have a doorman for security. Instead, there have been multiple incidents where people have simply let themselves up to my unit without the doorman ever calling me—including random strangers I do not know. On top of that, I’ve witnessed staff flirting with my girlfriend, which is unprofessional and frankly disrespectful. This company should be embarrassed. I loved Jacob and XD’s comments. I had a very similar experience.