Cortland North Dallas

Overall, we had a pretty negative experience with Cortland North Dallas. When i first moved in, James was the director of the location and was very kind, responsive and helpful. I ended up transferring to Cortland north dallas after the staff at their West Plano location gave me a unit that reeked of smoke, even though all Cortlands claim to be smoke free facilities. Anyways, Cortland North Dallas was a good place to live for a few months but once James left and management changed things went down hill. We had issues with staff ignoring our maintenance request for our dryer but marking them complete without even entering our unit. I brought up to Angelica that I could see on my doorbell camera that maintenance hadn’t even entered the unit, she said, “Doorbell cameras aren’t very accurate.” Um…ok? Even still, we liked the location and wanted to renew our lease with them and transfer to a 2 bedroom unit on the property. We called numerous times during open office hours times to discuss this and was always sent to voicemail. I then tried to walk into the office during open hours to talk with someone about transferring our lead to a 2 bedroom until. That person cut me off when I walked in and said Saturdays were appointment only and that I could make an appointment online. So I left and did that. I took a day off work to attend the appointment and scheduled it for the following Wednesday back in June. Prior to the appointment, I received 6 appointment reminders from them between text and email. My fiance and I arrived at the office 15 min prior to our appointment time as we did not want to be late. When we walked in, the person at the desk was helping someone else and asked us why we were there. We told her that we had an appointment in 15 min and she looked shocked and told us to sit and wait. We waited until 1pm (our appointment time), no communication from the staff member, who was still helping another person. We waiting until 1:10 (10 min past our appointment time) Still Nothing. 20 min past our appointment time, the staff member stood up and walked over to us and told us she was taking that person on a tour and we could keep waiting until 1:45 to talk to her or hope that her coworker, decided to show up in the mean time. At this point we had made our decision and decided not to renew a lease with Cortland. We had tried so hard to hard to communicate with them and they obviously didn’t want to help us. After leaving the office that day, I received multiple messages from Cortland asking me why I did not attend my appointment and if I wanted to reschedule. Unbelievable. We notified them by email a notice of non-renewal 6 months in advance of our lease ending. No response from them. Eventually we tried emailing other Cortland location staff and the area director whose information we found online. What do you know, 30 min after emailing her, the Cortland North Dallas office called us and asked if there was anything they could do to change our minds about renewing the lease. We politely said no, they missed their chance. In the remaining 6 months more communication issues insured. My fiance took a day of work to present for the move out walk through. They told us it would be between 10am and 5pm. He was there from 9:50am-10:30am. They never entered the unit during that time. When he called at 10:25 to ask for an estimate on when they would stop but he overheard the manager telling to employee on the phone to “just tell him we did it already”. *More in photos

I absolutely adore living here. The move in process was seamless and the front office staff are nice and so very helpful. It is peaceful here and they are committed to keeping the grounds clean and well maintained. The apartment was spotless when I moved in and the couple of maintenance requests I had were taken care of in less than 24h. Not to mention the gym is well equipped for a complex gym, and I’ve had good workouts in it. The equipment is also well maintained in the gym as well. I’m super happy with this complex and I’m glad I decided on Cortland when I was touring.

Having toured over 15 complexes, I can say with certainty that my tour with Angelica at Cortland North Dallas was among the best. She stood out for her thoroughness and genuine helpfulness. She took the time to understand my needs, showed me every detail of the property, and was incredibly patient in answering all my questions. Her professional and warm demeanor made the entire process so much easier. I’m truly grateful for her assistance and highly recommend working with her.