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From $945 /month
17811 Vail St, Dallas, TX 75287, USA-Show on Google Maps
AI Property Summary
Cortland North Dallas offers studio, one, and two-bedroom apartments in Far North Dallas, TX, with convenient access to the Dallas North Tollway and President George Bush Turnpike. The community is approximately 7 miles from the University of Texas at Dallas and features amenities such as three resort-style pools, a 24/7 fitness center, and a resident clubhouse.
17811 Vail St, Dallas, TX 75287, USA
There are so many reasons to live in Dallas whilst at college. Explore what's nearby, from grocery and convenience shops to cafés and local parks.
Based on 713 Google reviews
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These are the 5 latest Google reviews for Cortland North Dallas.
Reviews tend to skew toward strong opinions. They're a useful guide, but may not reflect the typical day-to-day experience.
March 2026
I left work early and drove 35 mins to tour this property and get some information on 2 apartments I saw on the website. I was pretty excited! I made it about an 1.5 hours before the leasing office closed so that I'd have plenty of time to see everything and apply. The leasing agent was so cold and short tempered and acted so annoyed that I was there. As soon as I sat down, I immediately felt disappointed with everything I did just to make it over there. I told her what I was looking for a she said they only had ONE apartment-- not what it said online and doesn't make since with the size of the property, but okay. She didn't even show me the one apartment or give me aspects or pricing. Just looked at me like 😒 So, I asked those things and if I could tour. She said I could schedule an appointment. There was no one else in the office and it was more than an hour before close. I told her I'd been able to do walkins and it said I could do a walkin online. She said "sometimes" then told me I could always just do a self-guided tour and pointed me to a QR code by the door. It would only let me book future tours. She didn't give me a flyer, didn't give me any leasing information, no tour of the gym or working areas literally inside the leasing office, didn't even shake my hand. Just sat there and started doing something else. I was there a total of 4 mins! I was so sad. I just said thank you and left. She didn't even see me out. Worst tour ever!! **I went to another (non-affiliated) property and toured since I have so much time left and they were WONDERFUL! 🥹**
December 2025
DO NOT MOVE HERE! They give fines and lease violations like they’re nothing! I once got a violation for my TV being too loud & closing cabinet doors too loudly.. Angelica P. (Manager) is so rude and condescending! She uses her position in power to belittle and bully the tenants because she knows if we defend ourselves she can retaliate and make our living here miserable! They lied and said I had a “Move-in inspection“ but it was really just a ruse to get in my apartment and snoop around! For the first time in my life, I had to break the lease to keep my sanity which resulted in a bill of thousands of dollars. The entire staff has NO diversity so I began to feel like I was being targeted.. Also the apartment they showed me looked nothing like the apartment I actually moved into. They do not check common areas so people are in the pools after hours drinking and it can get loud and annoying. Just save your time and money and move to one of the complexes in the surrounding areas this place was the worst!!
1
October 2025
Overall, we had a pretty negative experience with Cortland North Dallas. When i first moved in, James was the director of the location and was very kind, responsive and helpful. I ended up transferring to Cortland north dallas after the staff at their West Plano location gave me a unit that reeked of smoke, even though all Cortlands claim to be smoke free facilities. Anyways, Cortland North Dallas was a good place to live for a few months but once James left and management changed things went down hill. We had issues with staff ignoring our maintenance request for our dryer but marking them complete without even entering our unit. I brought up to Angelica that I could see on my doorbell camera that maintenance hadn’t even entered the unit, she said, “Doorbell cameras aren’t very accurate.” Um…ok? Even still, we liked the location and wanted to renew our lease with them and transfer to a 2 bedroom unit on the property. We called numerous times during open office hours times to discuss this and was always sent to voicemail. I then tried to walk into the office during open hours to talk with someone about transferring our lead to a 2 bedroom until. That person cut me off when I walked in and said Saturdays were appointment only and that I could make an appointment online. So I left and did that. I took a day off work to attend the appointment and scheduled it for the following Wednesday back in June. Prior to the appointment, I received 6 appointment reminders from them between text and email. My fiance and I arrived at the office 15 min prior to our appointment time as we did not want to be late. When we walked in, the person at the desk was helping someone else and asked us why we were there. We told her that we had an appointment in 15 min and she looked shocked and told us to sit and wait. We waited until 1pm (our appointment time), no communication from the staff member, who was still helping another person. We waiting until 1:10 (10 min past our appointment time) Still Nothing. 20 min past our appointment time, the staff member stood up and walked over to us and told us she was taking that person on a tour and we could keep waiting until 1:45 to talk to her or hope that her coworker, decided to show up in the mean time. At this point we had made our decision and decided not to renew a lease with Cortland. We had tried so hard to hard to communicate with them and they obviously didn’t want to help us. After leaving the office that day, I received multiple messages from Cortland asking me why I did not attend my appointment and if I wanted to reschedule. Unbelievable. We notified them by email a notice of non-renewal 6 months in advance of our lease ending. No response from them. Eventually we tried emailing other Cortland location staff and the area director whose information we found online. What do you know, 30 min after emailing her, the Cortland North Dallas office called us and asked if there was anything they could do to change our minds about renewing the lease. We politely said no, they missed their chance. In the remaining 6 months more communication issues insured. My fiance took a day of work to present for the move out walk through. They told us it would be between 10am and 5pm. He was there from 9:50am-10:30am. They never entered the unit during that time. When he called at 10:25 to ask for an estimate on when they would stop but he overheard the manager telling to employee on the phone to “just tell him we did it already”. *More in photos
5
October 2025
I absolutely adore living here. The move in process was seamless and the front office staff are nice and so very helpful. It is peaceful here and they are committed to keeping the grounds clean and well maintained. The apartment was spotless when I moved in and the couple of maintenance requests I had were taken care of in less than 24h. Not to mention the gym is well equipped for a complex gym, and I’ve had good workouts in it. The equipment is also well maintained in the gym as well. I’m super happy with this complex and I’m glad I decided on Cortland when I was touring.
5
September 2025
Having toured over 15 complexes, I can say with certainty that my tour with Angelica at Cortland North Dallas was among the best. She stood out for her thoroughness and genuine helpfulness. She took the time to understand my needs, showed me every detail of the property, and was incredibly patient in answering all my questions. Her professional and warm demeanor made the entire process so much easier. I’m truly grateful for her assistance and highly recommend working with her.
4.3
Good
4.3
Good
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