3333 Elm Street Lofts

On Saturday, March, 15th I contacted Elm Street Lofts as I was interested in their split-level loft. I spoke to Will, who informed me that he was unsure when that loft would be available. We then discussed other unit options, and I scheduled a tour with him for 2:30 PM on Saturday. He gave me his cellphone number in case I got lost or he was on a showing. I called the main office, his cellphone, and even texted him to let him know I was running 10 minutes late. Will never responded or called me back. Despite this, I still drove down to the leasing office on Commerce. When I got lost, I tried calling Will, but he never answered. I called multiple times—both the main office and his cellphone—but received no response. I was left waiting in the area for over an hour and a half, trying to contact him and the office for my scheduled tour. Will never called me back or followed up with me on Monday. I then decided to contact the leasing office, where I spoke to the Assistant Leasing Manager. After explaining my concern, she brushed off the fact that her leasing agent had stood up a potential resident. I also inquired about the unit I was interested in at 333 Elm Street. She informed me that someone had submitted an application for it that morning. Keep in mind, I had previously contacted Will about this same unit, and he had told me it was not available. I am very disappointed in this property and their lack of professionalism.