The Pointe

When I first moved here, I would have easily given this community five stars. However, after almost five years, my experience has changed drastically. The only reason I’m giving two stars is because of the pool and the front office staff, who are always kind and welcoming. Unfortunately, everything else has gone downhill. The management and maintenance teams have become extremely unreliable. I’ve been charged monthly for trash pickup, yet many times my trash was skipped entirely. Maintenance requests are rarely handled, and when they are, the work is careless or incomplete. I had a broken dishwasher for over three years, even after submitting multiple requests. When I moved into a new unit, I reported black mold in the bathroom, and instead of fixing the issue, they simply plastered over it. I also had a large hole left in my wall after they claimed there was a washer leak — it was never repaired. The maintenance staff can be rude and dismissive. Once, when I asked a worker when he planned to come fix my issue, he replied, “I’ll get there when I get there,” before speeding off in his golf cart. That level of disrespect is unacceptable. Even more concerning are the issues with management and discrimination. I’ve personally experienced racial profiling and unfair treatment from certain managers. Residents with disabilities, or with children who have disabilities, are not given fair consideration or proper accommodations — even for things outside of their control. This used to be a great community, but it has gone completely downhill. I hope corporate steps in to make serious changes, because loyal, long-term residents like myself deserve to feel safe, respected, and properly cared for.

Horrible application experience. If you have any emergency happens before you move in the apartment, they will just cancel your application and forfeit your deposit. They won't let you delay move in even for a few months. And they don't return call or explain. Beware!

Huge thanks to our maintenance team for saving our day! Even though it wasn’t a typical apartment repair request, they kindly helped us when our car battery died in the parking lot. They quickly brought a jump starter and helped through the process, and got our car running again in no time. Everything was handled so efficiently and kindly that we still made it to the appointment on time. We’re so grateful for their quick response and genuine help.