Rise at Northgate

Hard Pass. We've been there 4 months and have had a bumpy ride thus far. Very dirty upon move in - I had to clean for nearly 3 hours. I will spare you of the disgusting details as most of it was in the attached restroom of the bedroom we rented on the 4x4. The appliances are in disrepair - the washing machine has been repaired twice in our short tenure. But that's not all. Let me tell you about the microwave. The manufactured date April 2013 (see photo), and my son noticed the door was cracked. Knowing how dangerous microwaves are, he and his roomies turned it in. Management insists they pay $50 each because this is not normal wear and tear. Excuse me? According to Electrolux the manufacturer, the most common failure on this model is the door given that it is plastic and the part of the microwave that opens and closes repeatedly. Electrolux also states this age of microwave is no longer reparable. According to grok, a microwave manufactured in 2013 has outlived it's normal life expectancy by 2 years. Ana Magee, the manager insists the students (4 roommates) pay $50 each because this is not normal wear and tear. She also admitted to being unaware of the age of the microwave. So I'd be marginally ok paying the $50 and being done with this... but the slyly added fee is what gets me. We paid December rent at 7:15am on 12/1. At some point afterwards, a $50 repair fee was added to the 12/1 invoice due, which was paid up... sly huh. On 12/4, we got an email saying we owed 165.50, the $50 repair + the late fee. We weren't properly notified of the fee due according to their own lease agreement. My husband called Ana on 12/8 who 'graced' us with a one time late fee removal. The Rise adds these fees after the invoice is paid and counts on no one noticing to rack up additional late fees. Under Texas Property Code § 92.052 and our lease, appliance maintenance is the landlord’s responsibility. "Repairing" a microwave that's deemed unrepairable from the manufacturer + the fraudulent fee practices, + the bit about 'I will remove the late fee just this one time' when we were not notified of it being added is in violation of the lease... Run folks. This place is a mess.