Waterloo Flats

Living here has been nothing short of a nightmare. At the end of last month, my A/C stopped cooling properly. I submitted a work order and Bradley in the office told me it was “set too high.” That was completely false, I always keep my thermostat at 72, yet it wouldn’t cool past 76. Just days later, I woke up drenched in sweat to find my apartment at 81 degrees while it was cooler outside. I called the emergency line since anything over 85° is an emergency in Austin. By the time maintenance brought me a portable unit, it was already 87° inside. That unit only cooled one room, leaving the rest of my apartment unlivable. Cooking in a 90° kitchen was impossible, and the lack of air took a serious toll on my mental health. I had to constantly pester the office for answers. Eventually my boyfriend connected the thermostat to my phone and it confirmed what I suspected all along, the compressor was broken. Why this wasn’t diagnosed immediately is beyond me. Instead of addressing the real problem, I was brushed off as if I didn’t know how to use my own thermostat. When the compressor was finally scheduled to be replaced, the job was canceled because of a light rain shower, forcing me to go another weekend without A/C. I was “offered” a spare unit to stay in, but it reeked of cigarette smoke. Then the portable unit they gave me MELTED my outlet, creating a fire hazard. I spent the night in 88° heat in violation of city code. When I told the office, Marin actually blamed me for “setting it too low” and even told me not to set the portable unit under 70. Since when are office staff allowed to dictate what temperature I can set inside my own apartment? That is completely unacceptable. A new compressor was eventually installed, but it turned out to be defective, meaning yet another week without A/C. It’s now the end of August, and I’ve spent the entire month dealing with broken promises, broken equipment, and office staff that are dismissive, unprofessional, and frankly insulting. Even after all of this, my A/C still struggles to cool properly, never reaching the temperature it’s set to. The way the staff have handled this has been appalling! Excuses, delays, unsafe equipment, and zero accountability. Living without proper A/C in Texas summer is not just inconvenient, it’s unsafe. Do yourself a favor: do not rent here.

With the renovations in progress the updated apartments are amazing. Wood floors, fully renovated kitchen with stainless steel appliances. The area is perfect and you'll never be bored. Good place to live. Definitely worth a look. Check it out for yourself.