Villas on Rio

I lived at Villas on Rio for the past three years (2023-2026) and my stay was not at all pleasant. I have had to place many maintenance requests with one of them being a toilet that stayed broken for three months. Additionally I had my car towed from my own garage and parking spot after paying $195 monthly to ensure my car would be there. To add the cherry on top the parking garage gate has been broken for no less than five months with inadequate repairs. There have been break ins to the garage and when I emailed Villas with having proof they never responded. Further, there’s always a broken elevator preventing you from getting it going anywhere. The only good thing about Villas is Aidan (Leasing Office Worker) and the Maintenance manager/team. These workers were the only pleasant and helpful people I encountered during my stay. Not only were they kind and considerate of each situation I encountered but on numerous occasions they stayed after hours or on days off to help me. I truly appreciated all their hard work and hope they are paid as much as they deserve moving forward. To be clear they deserve 5 stars and are not included in this negative review. To summarize: Do not stay here! Unless you’d like to pay over $1,500 monthly in rent with horrible staff and management plus $195 monthly for parking for a garage that will remain broken and vulnerable to break ins.

I was really impressed with my experience at 21 Rio. From the moment I arrived, everyone was welcoming, and the community felt clean and inviting. Alex went above and beyond to make sure all of my questions were answered and made the entire experience enjoyable. His friendly attitude, professionalism, and willingness to help really stood out. It's clear that great customer service is a priority here. I would definitely recommend 21 Rio to anyone looking for a place to call home.

The front office staff is the most unhelpful team I have ever encountered. They came across as dismissive, inefficient, and unwilling to assist with even the simplest questions. I've worked in and visited many apartment communities, and this has been, by far, the worst customer service experience I've had. I went to the office with a straightforward question, and instead of trying to help or provide guidance, I was completely turned away. A little professionalism and willingness to assist residents would make a significant difference.

Good morning, I'm Yasser, a landlord who was recommended to me by a colleague named Maria. I can say that she's a very good colleague who provides excellent service and helpful information. I'm very grateful for your attention. Thank you very much.