Treehouse Apartments

WARNING: Predatory Management, Financial Fraud, and Dangerous Conditions My experience with Treehouse Management has been a nightmare of exploitation and disrespect. If you are considering moving here, please read this first: Hostile & Discriminatory Environment: The managers—specifically Jessie—are incredibly aggressive. When I tried to work out my November balance, I was screamed at and kicked out of the office. Katherine provided great resources to help me cover my rent, but Jessie undermined those efforts by immediately up-charging my balance and refusing to work with me.Jessie will try to paint tenants as "aggressors" for simply being frustrated by her poor service. On another note, I have also personally overheard maintenance staff using their work hours to gossip and speak rudely about residents. Financial Manipulation & Court Discrepancies: They use a "portal lockout" tactic where they disable your account once fees are piled on, preventing you from seeing your balance or proving payment. Most alarmingly, while they harassed me for nearly $2,800 (on a $1,199 lease), they only presented the $1,199 figure to the judge in court. They also mislabel "clean-up" tasks as "property damage" to inflate bills and ruin tenant reputations. Safety & Structural Hazards: The building is structurally unsound; it sits on cinder blocks on a hill and shakes constantly. Management’s solution to the raccoon and stray cat infestation is to set giant, dangerous traps—one of which nearly caught a neighbor’s pet. Health Hazards: The property is crawling with, bedbugs, roaches, and black ants, and filled with black mold in bathrooms. Also, they paint over bath-tubs before move ins, so please beware of what you are bathing in. It is an unsanitary and unsafe environment, especially for families with children. Lack of Services & Support: I am charged $30 for trash pickup that never happens (I have video proof), yet I'm ignored when I report it. Furthermore, being banned from the office means I have zero points of contact for billing resolutions or emergencies. Treehouse Management will take your money, disrespect your humanity, and then block your access to help. Eviction During a Family Crisis: While I was out of town caring for a dying family member, management moved forward with an eviction and cut all contact with me. The $10,000 "Trespasser" Trap: I surrendered my keys at the end of November, leaving the apartment clean. Management knowingly allowed temporary guests to remain in the unit, openly acknowledging they were trespassers, yet refused to remove them until January when they waited for a writ of possession. Intentional Lack of Communication: They blocked my communication and refused to notify me that people were still in the unit. All it would have taken was one phone call or email, and I would have had the place cleared in a single day. Instead, they waited a month and handed me a $10,000 bill for a "lease break" and for removing belongings left behind by these trespassers. Thankfully, this fee of $10k will be taking care of with the help of outside resources. Thank you for the provided rental assistance resources, Katherine! Super helpful! Most people would be devastated in a situation like this. Save yourself the stress and the legal battle—do not sign a lease here.

Late Update: The bug guy was given permission to enter my apartment without my knowledge. It was startling when I didn't make it to the door fast enough and someone trying to open my door. (He was very polite and professional)- I should have been notified he was coming. He was asked to come out earlier TODAY to treat the apartment. A phone call letting me know is not that hard. As a woman, this is scary. You don't know WHO or WHEN someone is going to try and open the door. I would think it is common sense letting a single woman know that a grown man is coming into her apartment on short notice... Update: They can reply to this comment but not my emails. 12/26/2025 ROACHES!!! FILTHY!! If I could give this place zero stars I would. There were problems from the start. I have been here one week and management has not responded to any emails or requests about the cleanliness. It is absolutely appalling what I am currently experiencing. The unit I moved into was filthy, needed significant repairs and is infested with roaches!!!! The common areas are just as nasty. I have sent these exact images (over email) to management. The lack of response and general care is unacceptable. I spoke with the assistant manager in person and she was not concerned with my situation. She made me feel as if I was over reacting to the roaches. HAVING A ROACH INFESTATION IS A BIG DEAL. I did not sign up to live in such conditions. This place is a health hazard. Hopefully, this review will prevent someone else from moving here. DO NOT MOVE HERE!

All the 5 star reviews are fake and see how each one is mentioning an employee to make them look better than they are. This complex was truly a nightmare. All the negative reviews are accurate. They DO NOT fix anything. My pipes broke and it took them 4+ months to get maintenance over and they just barge in without notifying us. The employees here are rude, dismissive, and overall unpleasant to talk to. When I had lived here, Michelle (the manager) was always in a bad mood and had the most uneasy and unpleasant attitude to her. Very dismissive with concerns on security, the mailboxes being broken into, and overall any questions you may have concerning the rents + fees like valet trash. My neighbor had their entire 1 st floor unit flooded and is now suing the apartment due to their careless and negligent behavior. I also had my car broken into here like others. The parking is a mad house. The whole complex is falling apartment. Karya the Management company is truly incapable of managing this property well and they hire a revolving door of some of the most incapable employees with bad attitudes. HIGHLY ADVISE RECONSIDERING moving here. Not worth the headache!!!