The Shoal

Overall i see this apartment complex as a very modest and nice place to stay at ,however recently i have a problem with the front office .Ever since they hired the new front person their NEVER in office or atleast whenever i go in and check, i try to call in to give them a heads up on cleaning services i reserve and again they NEVER answer, very unprofessional whenever i do rarely talk to them,she always has airpods in as if she doesn’t care about her job. Fix this issue seriously

The leasing agent was very nice and engaging during my tour. She was able to give me a quick tour of the place at 4:30 pm close to closure time, which I greatly appreciated. Although I didn’t end up moving here, the location is very convenient being close to downtown in a residential area. The leasing office team are very responsive over for the phone and professional. I would definitely recommend this place to anyone looking for a compact and efficient apartment close to downtown.

I’ve lived here for a couple years. The location is absolutely perfect! It’s close to everything in the city without being directly in the middle of downtown, you’re in the best part of town. The manager Megan and the staff goes out of their way to make the community a better place. I attached a picture of a view from the sky lounge. Overall I feel extremely safe and happy to live here!

I’ve had such a great experience living at The Shoal Apartments in Austin! The community is clean, quiet, and super convenient, but what really sets this place apart is the amazing team that runs it. Alexis and Megan in the office are truly the best. Always warm, welcoming, and on top of everything. Anytime I’ve needed help with a package, a question, or anything at all, they handle it quickly and with such a friendly attitude. They genuinely make the property feel like home. The maintenance team is just as incredible. Eddie and Oscar are fast, knowledgeable, and so respectful. Any work order I’ve submitted has been handled promptly, and they always go above and beyond to make sure everything is perfect. Overall, The Shoal is an awesome place to live, and the staff is a huge reason why. Couldn’t recommend it more!

Reviews are hard to trust (no one asked me to post a review) and apartment hunting in Austin is hard, but it's a lot less challenging when you have an apartment locator like Nicole LaCroix and a leasing agent like Kyle at The Shoal. Nicole shared the property with us and the location was unbeatable, but we were apprehensive by the photos online—the floor plans didn't seem convincing online and the photos weren't robust. We were interested in one unit, but were bummed when a city-view option wasn't available. We showed up to a tour and Kyle went above and beyond. We mentioned the other unit and a possibility of transferring if we wanted to wait until that unit opened up. He said, actually the previous tenant just moved out. Kyle was so kind and let us tour to place before it was ready, he was very up front and candid about the impending construction at a retail spot right below a different unit we were interested in, and he didn't try to sell us on anything. The property was a true gem, far enough away from downtown, but walkable to SO many amazing things. When we toured the property with a view, we fell in love. If you're thinking about The Shoal, do yourself a favor and go on a tour. The only downsides are a small pool, smaller kitchen and smaller appliances and the interior units that face the pool are darker because there are less windows. But the exterior units are a dream. The layouts are very efficient and 800-square-feet floor plans don't feel tight. The photo is the view from a two bedroom, city-facing unit. The upstairs lounge has a similar view.