The Heights at Parmer Lane

Jenny was very helpful and helped me in my time of need the manager is also very helpful very pleased with this leasing office

I recommend anyone thats looking for a new place to ask for Genee and Jahmani. Even the manager jasmine was very helpful and fast. Thier all sweet and very understanding and will work with anyone... So far I applied 5days later I was accepted and on the 6th day I was moved inn and the pricing is very great. They have activities area here parks for kids even a good size dog 🐕 park, its quite and easy parking... I recommend this complex. Don't hesitate the office lady's will do thier best...

Miss. Genny was absolutely amazing. She was more than amazing. She helped me in more ways than one. She actually helped me with my unit and gave me motivation to even expect the unit and all the expectations are what I expected and Miss Genny is very very amazing. I truly appreciate her me and my brother.

I would not recommend living here. My apartment has had an ongoing mold problem that was never properly resolved since 2023. Instead of fixing the source of the issue, management only painted over vents or replaced covers, and in one case even blocked airflow from vents. The mold is still present including in my closet, where I had to throw allot of clothing and could no longer safely hang my belongings. When I reported the problem, maintenance even acknowledged it as an “emergency substance growth on the walls”-This I have video of from my ring camera. But the service was never logged in their system, leaving no paper trail. Later, management tried to claim it was only “dust” and that the work done was a “courtesy,” which is not true. Days before the inspection maintenance told me to take down all my clothes from my closet due to the mold. They themselves told me how “bad the mold was” and how it contaminated everything in my closet and also how it happened to another tenant. I realize now it was only to prepare for the inspection and make it “look clean”. They acknowledged the mold but now want to claim it as only “dust and dirt” I provided photos, videos, and formal notice, but management dragged their feet instead of properly addressing the health and safety issue. Under Texas law, landlords are required to maintain habitable conditions, and this property failed to meet that standard. I simply want to live in a clean, safe environment. It is not right to make false statements, shift blame onto me, or deny what is clearly a mold issue. Save yourself the stress and look elsewhere — mold, poor documentation, and dismissive management are not worth it. I attached only a few photos of my experience with this mold issue.

I just want to give a huge shoutout to Genny and Jasmine at the front office — they’ve been incredible throughout my move! From helping me transition from a one-bedroom to a three-bedroom, to answering all my questions with patience and kindness, they made a stressful time feel way easier. They were always professional, but also warm and personal, which made me feel truly cared for — not just like another resident. Genny’s attention to detail and Jasmine’s calm, helpful attitude stood out so much. Thank you both for making this move smoother than I expected. Y’all really went above and beyond! — Briana Lilley