The Flats on San Antonio

I absolutely love this place! 🏡✨ The apartments are super homey and make you feel so comfortable and at ease. The management staff is incredible—always friendly, helpful, and attentive to your needs. 😊💖 This is truly the perfect place to live! Highly recommend to anyone looking for a welcoming and cozy community. 🌟🏢

I've had problems for over three months reporting cockroaches in the apartment. I think I've gone more than six times to request fumigation, and they haven't done it. I renewed my contract in September, and now it's December. The secretary, the building manager, and the administrator told me they were going to clean, disinfect, and vacuum the apartment's carpet because of the renewal, but they haven't done that either. The shower tub is so old it's lost its color and they haven't fixed it. I'm tired of going to the office. I haven't been in exactly two weeks because I don't have time. I leave work at 5:00 AM and get back at 7:00 AM. I keep the apartment clean and organized, but the situation is exhausting. There are also more and more problems every day parking the cars. The facades and windows outside the building aren't being cleaned, and the walls and hallways are all dirt and filthy. Please, if you don't resolve this situation, I will have to leave and sue to get my deposit back for breach of contract.

My 1 bedroom apartment had a roach infestation as well as a large dip in the middle of the living room floor. I tripped often. I emailed and took photos and the property mgr sent ABC pest control once a week. There were so many dead roaches along with live ones, I moved into the apartment in April and have never once cooked in the kitchen...roaches in my stove, refrigerator, dish washer, toilet, fireplace, counters, even had one crawl on my arm as I sat in my recliner watching t.v.. I have copies of emails and photos sent to the office. Horrible uninhabitable place!!

This place is awful! It’s funny how they say they are luxury living. I moved my mother out of her apartment that she just moved into in April. She has submitted complaint after complaint regarding a roach infestation and a dip in the living room floor. The floor was never looked at. All they did was send pest control to spray. My mom tripped several times in the living room because of the dip and once hit head. She would send emails to the managers and these final emails where she was asking to be moved to another apartment or let out of her lease bc of these on going issues went unanswered. Don’t waste your money!! The parking sucks, and the parking lot is like a autozone off Riverside. Cars being worked on left and right. It’s just sad that the office staff couldn’t give my elderly mother enough courtesy to respond to any of her requests.

So far, this place has been a nightmare. None of the parking spaces are the same size and can barely fit a small or mid size sedan so your car will get small dents from people having no choice because you can’t even open your door properly to get in and out. My front door is completely split in half and does not close unless I slam it and even then, it’s 50/50. Maintenance says that’s how all the doors are but that’s not true. See the picture. They refuse to replace it and always have an excuse for anything that needs to be replaced. The complex needs needs massive work and not just in my unit. Avoid this place because they charge just as much in rent as nicer more recent build apartments. Update: The management Team allows loitering in the middle of the night and people to double park their vehicles and use the parking lot as a mechanic bay with multiple people working on cars that don’t work and some of them don’t even live in the complex. One vehicle is even accumulating trash on it throughout the weeks it’s been sitting. The place has become very unsafe. Sadly, all management can do is say “please reach out to us.” The person with the Brown Toyota Tundra truck is a major contributor to the parking issues as he’ll move his truck during the day to double park it.