The Ashton

New to Austin and v happy to have found a place at the Ashton! Cristina and the team were so helpful and have gone above and beyond to make our move in seamless and make us feel welcome. The concierge team are all superb and facilities / maintenance v responsive. would def recommend. Great views and amazing location 5 stars

After living here for five years, it's disheartening to write this review. The main reason I stayed for so long is that the units are much larger compared to other condos, but unfortunately, both management and maintenance have significantly declined. Recently, my AC unit broke at 6:45 PM. If you’re familiar with Austin’s heat, you know how uncomfortable a broken AC can be, especially with a pet. When I reached out to maintenance, I was informed that it wasn’t considered an emergency since it was only 80 degrees outside, despite the humidity being at 90%. The maintenance representative stated they would not come out, and I heard nothing from management for hours, even though they suggested I could move to another unit. I shouldn’t be forced out of my home because maintenance is unwilling to do their job. Additionally, reaching management after 5 PM is nearly impossible, despite their advertising as a 24-hour luxury building. This isn’t the first time I’ve faced an emergency and experienced their lack of response. I do not feel safe, supported, or comfortable, and given the price of these units, we should have full support in emergency situations. My storage unit has been broken into, there have been robberies on multiple floors (no key security, allowing access to any floor), my car has been vandalized, and I have been denied assistance for multiple emergency calls. I even managed to reach HR for Greystar, and she could not believe the situation was being handled this way. I do want to acknowledge a few great front desk staff members and express my gratitude to them. Even when issues arise, they are just as shocked by the handling of situations as I am. I highly recommend finding a place that prioritizes safety and provides support for its residents. Update to my review based on Ashton Austin’s response: To date, no one has reached out to me to discuss this incident, yet they have chosen to publicly respond to my review instead. Additionally, this incident did not occur on a holiday; it was on July 3rd, and my first call was made around 6:45 PM. The maintenance worker remarked, “It’s 80 degrees outside; that doesn’t qualify as an emergency.” Furthermore, no new air conditioning unit was installed, which is a completely false statement. Lastly, when the AC unit was opened, it was filled with dust and was in a grotesque state. I will be attaching photos to support my claims. If customer service were truly a top priority for Ashton Austin, they would have reached out to me directly first instead of disregarding the situation entirely.

Our experience at Ashton Austin has been stellar. The leasing and move-in process was smooth and easy, and was facilitated by friendly, professional members of the Ashton team. We found a floor plan we love with a spectacular view, and we couldn't be happier.

I went and toured the Ashton in May 2025. I was surprised by how much I liked the building and the units! I was touring this building and some other condos on the same days. The Ashton’s units were so much bigger and had better floor plans the condos I went and saw. Shannon and Cory gave us the tour of the building and were so incredibly nice and knowledgeable about the building and amenities. I haven’t rented a unit yet but I was very impressed by the tour.

I’m going on my 5th year of living at the Ashton. If you’re looking for a new apt in the city, this place can’t be beat. The location is a great central spot. Cristina, the new assistant manager, has been especially helpful in lining up our renewal this month. She’s knowledgeable, professional, and went out of the way to help us keep our current rate. I can honestly say I’ve enjoyed living here. The staff is helpful, the building is clean, and most importantly, I feel safe. Access to all doors, stairs, elevators, and the parking garage are only given to residents. There’s always a concierge staff member available 24/7. Ian and Finn at the front desk are especially awesome & helpful if you ever need anything! I rarely ever hear noise while in my apartment- the walls are thick. My apt faces the city and I don’t hear a thing. The pool views and amenities are great. In the summer, staff monitors the guest count at the pool. I totally appreciate that, as it can become busy on some Saturdays. As far as maintenance goes, their team stays on top of things. If there’s ever something that needs fixing, they respond efficiently within the week. I truly don’t have complaints! I like it here.