The Ashton

New to Austin and v happy to have found a place at the Ashton! Cristina and the team were so helpful and have gone above and beyond to make our move in seamless and make us feel welcome. The concierge team are all superb and facilities / maintenance v responsive. would def recommend. Great views and amazing location 5 stars

After living here for five years, it's disheartening to write this review. The main reason I stayed for so long is that the units are much larger compared to other condos, but unfortunately, both management and maintenance have significantly declined. Recently, my AC unit broke at 6:45 PM. If you’re familiar with Austin’s heat, you know how uncomfortable a broken AC can be, especially with a pet. When I reached out to maintenance, I was informed that it wasn’t considered an emergency since it was only 80 degrees outside, despite the humidity being at 90%. The maintenance representative stated they would not come out, and I heard nothing from management for hours, even though they suggested I could move to another unit. I shouldn’t be forced out of my home because maintenance is unwilling to do their job. Additionally, reaching management after 5 PM is nearly impossible, despite their advertising as a 24-hour luxury building. This isn’t the first time I’ve faced an emergency and experienced their lack of response. I do not feel safe, supported, or comfortable, and given the price of these units, we should have full support in emergency situations. My storage unit has been broken into, there have been robberies on multiple floors (no key security, allowing access to any floor), my car has been vandalized, and I have been denied assistance for multiple emergency calls. I even managed to reach HR for Greystar, and she could not believe the situation was being handled this way. I do want to acknowledge a few great front desk staff members and express my gratitude to them. Even when issues arise, they are just as shocked by the handling of situations as I am. I highly recommend finding a place that prioritizes safety and provides support for its residents. Update to my review based on Ashton Austin’s response: To date, no one has reached out to me to discuss this incident, yet they have chosen to publicly respond to my review instead. Additionally, this incident did not occur on a holiday; it was on July 3rd, and my first call was made around 6:45 PM. The maintenance worker remarked, “It’s 80 degrees outside; that doesn’t qualify as an emergency.” Furthermore, no new air conditioning unit was installed, which is a completely false statement. Lastly, when the AC unit was opened, it was filled with dust and was in a grotesque state. I will be attaching photos to support my claims. If customer service were truly a top priority for Ashton Austin, they would have reached out to me directly first instead of disregarding the situation entirely.