St. Elmo Apartments

Beware living here. Pins next door brings nothing but loud noises and non stop traffic to your apartment. The apartment sold the guest parking to pins and now your guest have to scan QR codes and if they forget to scan the QR code and drive out of the garage, they have to pay whatever the fees are and if you park on the first floor and forget to scan the QR code. You also have to pay. Cars constantly get broken into and parking spaces so small people are double parked or parks so closed you can’t get into your car. From domestic violence to homelessness. This place has it all. Before signing my lease, we were told that pins mechanical was going to be a miniature shopping center with boutiques and restaurants, but instead it has turned into a nightclub basically. And that is just only exterior of the apartment. You would think you are safe because you are behind locked doors but don’t be fooled homeless people get in and sleep in the stairwells , random kids go into your community pool all hours of the day, packages get stolen from outsiders and you also get friendly visits from rats/mice because the garbage rooms are overfilled. Numerous apartments has water damage , mold. Termites , roaches. The list is never ended. Informed the Apartment group chat about Texas tenant laws and their rights and next thing I know I am receiving an email from the apartment way before the 60 day renewal notice. Informing me that they will not renew my lease. When I asked why, they informed me was that it is their right to decide who does and does not get a lease renewal. And then out of nowhere, my auto payments never seemed to to going through after 12 months of perfect auto payments. ( the outlet has been like that for MONTHS and keeps catching fire but nothing will be done ) Office staff is helping at times.

DO NOT LIVE HERE I lived at this apartment complex and it was an absolute nightmare. While the apartment itself may have had potential, the management completely ruined any positives the living space could offer. The management was so incompetent and unprofessional that it affected every aspect of living here. The parking garage is ridiculously tight, and to make matters worse, they opened it up to the public, allowing outsiders to take residents’ spots. This caused constant parking trouble and frustration. Packages were frequently stolen—there was a known package thief, yet nothing was done. I ordered a package in November that went missing, and it wasn’t located until July, which is utterly unacceptable. The apartment had dangerous black mold growing in the air vents, which is a serious health hazard and should have been dealt with immediately. On top of everything, I never informed management I was resigning my lease, yet they assumed I was and charged me rent for an entire month when I wasn’t even living there. To make matters worse, they threatened to send my account to collections over this unauthorized charge. The management’s customer service was beyond terrible—unhelpful, unresponsive, and frankly rude. The two staff members at the front desk were consistently incompetent. It took months just to gain access to my own mailbox. I strongly advise anyone thinking about living here to reconsider—the management makes the entire experience miserable. I cannot stress enough how badly managed this place is.

Don't expect a response from the Staff once you've signed the lease. It's been 20 days with multiple follow up attempts through two avenues to answer a question and they still haven't responded. Parking is a mess, don't let them charge you for it. Security will only respond to request at night, during the day if there's a homeless person harassing people they do nothing. If you are an electric vehicle owner, charging here is a scam. They charge 2-3x the amount that Lvl 3 charges go for for a lvl 2 charger that randomly disconnects and that has people without EVs parked in front of it. This complex is not EV Friendly. Only reason for 2 stars is because the people who live here are great. The community that the resident's built in spite of the management team is excellent.

I recently moved out of living at St. Elmo Living for a little over a year and can honestly say I had a great experience! Unlike other reviews, I never had my car broken into or problems with the staff. Jessica, Sebastian and Billy were always kind, approachable, and helpful! Anytime something came up, I felt comfortable reaching out and received the same authenticity in return. Beautiful cabinets, affordable prices and great location! I’d recommend this apartment to anyone I know! (And NO this review was not asked of me to do and I am not AI)

I toured 10+ complexes in the Austin area before choosing St. Elmo Living and have had nothing but a wonderful experience since my initial tour. Johnte and all of the leasing staff are amazing, welcoming, attentive, quick to communicate, caring, and helpful. They have a security guard at night that carefully patrols the parking garage and the complex, which I appreciate. Amenities are stunning, location is up and coming and walkable to places like The Yard, it’s very close to downtown, and the residents here are kind and respectful so far.