SoNA Apartment Homes

I’m slightly disappointed with the management’s approach. They did not apply the one-month free move-in promotion as promised. If you are looking for an apartment and counting on their “one month free” promotion, I would recommend not relying on it and considering other apartment options as well.

I am writing this to share a deeply disappointing experience during our first month at SoNa apartments. To date, my roommate and I have had to submit over 40 work orders to address issues that should have been resolved prior to our move-in. Management has since admitted that a maintenance walkthrough was never performed before we took possession of the unit. The issues have ranged from minor inconveniences to serious safety concerns: • Safety & Structural: The exterior building railing was detaching from the structure, several electrical outlets are loose, and floorboards are coming up. • Appliance & Utility Failures: We have no hot water in the downstairs bathroom. The dishwasher initially failed to turn on; after a "repair," it now fails to turn off. Additionally, the washing machine chirps constantly, and the toilet seats have broken under normal use. • Pest & Maintenance: There are active wasp nests on the balcony and in the windows, and the blinds fell from the wall on New Year’s Day. The management of these issues has been equally concerning. We have found the online maintenance portal to be unreliable, as requests do not always successfully submit. Furthermore, our interactions with the office staff, specifically Jeffery, have been difficult. He has been dismissive of our concerns and has responded with an unprofessional attitude when corrected on pronouns, a basic human right. We were promised a formal walkthrough with management to address this extensive list of repairs, but that promise has not been kept. I strongly advise prospective renters to be cautious and insist on a documented walkthrough before signing a lease here, as our experience has been defined by negligence and a lack of professional courtesy.