SkyHouse Austin Apartments

Totally unprofessional leasing office. I came in at 10AM for a scheduled tour but there wasn’t anyone to give us a tour. We waited 30 minutes and then left. They have absolutely no respect of other people’s time. I wonder how they treat their current residents if they treat future residents this way. Shootout to the lovely lady at the concierge desk who showed us the amenities.

Completely unprofessional and disrespectful. Despite a confirmed 10:00 AM appointment, we were kept waiting 30 minutes with zero communication or apology. This shows no respect for people’s time and no regard for prospective tenants. If this is how they behave before a lease is signed, it’s alarming to think how residents are treated after. Avoid.

Current resident review: There are over 100 residents in the building, yet the gym has only one treadmill. The gym itself is small and outdated; if you are serious about fitness, I would not recommend this property. Several apartment numbers are missing on the floors, including the 14th floor, which creates unnecessary confusion. Cleaning services are substandard—the staff primarily wipes surfaces with Windex and does not appear to use proper cleaning equipment or methods. While the views are beautiful, they are not worth the price given the lack of amenities. Additionally, the building frequently smells like marijuana.

I just love this place. I’ve lived in over 7 apartments between living in Philadelphia, New York, and two other apartments here in Austin and this is my favorite one by far. First, we all know management is typically a pain with apartments - NOT HERE. I love the people here, from Chris (leasing agent), Chance (front desk), and Rob (management), and the cleaning attendants. Everyone is so nice and has helped me with everything I’ve needed. Maintenance is easy and super quick if there is ever an issue, I’ve never waited longer than 24 hours. Next, location is prime. I had hip surgery in April and was limited to walks, so, being right on the trail has been my favorite part. Skyhouse is also far enough away from the noise on Rainey and I’ve never had an issue. Next, the amenities are great. The gym is next level and I’ve never had to get a membership anywhere while living here. The rooftop pool is always clean and chairs are typically available. Finally, my space rocks. The concrete finishes inside are really cool/modern, and I love sitting on my balcony. I also can’t hear my neighbors above me (which was a problem in my last apartment). We did have an elevator problem for a while, but Skyhouse stuck to it and fixed it. Again, this is not a paid/incentivized review, I just believe in giving credit where it’s due (especially in an industry that has sucked for me before). I really feel at home here and know life goes on and I’ll have to leave one day, but I’m definitely not waiting for that day to come. 😊

Angelica at the front desk assisted me when I was lost in Austin. She helped me with parking and showed me around the beautiful property. I have neace moving to Austin soon and I’ve already recommended her moving here. Customer service is number one in my book. Most apartment complexes are pretty similar, but this one just set itself apart. Thank you, Angelica.