Promesa Apartments

Only lived here for one year, but wish we could have lived here for more. It was the best experience I've had at a rental property, especially a big complex like this. Laura and Ava were incredibly helpful, kind, and thoughtful throughout the rental process, our time living there and even after our move out. The apartment was clean and in great shape and for really fair price. The grounds were really nice for walking our dogs around, and there's even a park next door and some trails around too. Maintenance was always fast and helpful. and the office was pretty responsive to issues around the complex as well. Power-washing sidewalks, weekly cleaning up dog poop (they shouldn't have to do this, but its nice that they do), and when our mail room got broken into, they were pretty quick to put up some security doors with pass-codes. The ONLY downside about this place is that it is right across from a middle school and high school, which if you have kids, that's great, but if you don't and you're just trying to get to work... hopefully you can time it so you leave before and after school is out because the mornings and afternoons can be crazy trying to get out of the property. That being said, I'd still recommend this place to anyone looking for apartment.

I lived here for 3+ years before moving closer to home March 2025. I loved living here. I was close to everything I needed and work wasn't far either. Ava and Laura were awesome. I was on the 3rd floor until my dog couldn't go up and stairs anymore and they were able to help me get a 1st floor apt quickly. Any questions/issues i had, it was answered in a timely manner. Maintenance was great! They were on top of their game and took care of any requests I had quick. Thank you so much for everything!!

I'm a current residence and we have lived here for a few years. We absolutely love Ava, maintenance is fast to fix issues, love the area, and love how everything is kept clean. The reason why this review lost two stars is because of the frequent car break-ins and lack of preventative action. My car has been broken into twice, the ignition was stolen the first time and there was an attempt to steal it again the second time. Several residents have experienced their cars being stolen, robbed, and damaged from break ins and the most we get is an email from management (there have been 6 break ins between October 2024-present.) When I told the office directly about this second break-in with my car, I was told another email would be sent out but it's been a week and we've seen nothing. I've also been told garages aren't 100% effective because those have been broken into before, so I'm left feeling vulnerable with my car. I'm tired of spending $400-$1300 for repairs....I wish cameras could be installed or overnight security could be hired, we had one at our last complex. "I'm sorry" isn't good enough and isn't an appropriate response alone at this point. This is such a shame because this is a nice neighborhood. We want to stay here, but this issue needs appropriate attention and a real call to action.

This is a super late review. But, we lived here in a two-bedroom 1200 sq ft. Open concept apartment. It was the best pricing for two. The balcony size was perfection! Management, Eva and Laura (even the previous manager I liked), there was amazing. Repair requests would be taken care of immediately, same day or the next day. The staff was always friendly. The entertainment center had just gotten renovated when we moved. And It was a very well done upgrade to the space. I recommend living here. Nature is readily accesible, like River Place, Turkey Trail, Emma Long, and Jessica Hall. You also have Four Points Plaza around the corner with HEB, Target, and other plazas off of FM 620.

I loved the experience of music festivals coming from the football stadium—just like Coachella, but from the comfort of my apartment. The long lines were a nostalgic touch. The thin walls added to the charm, allowing me to enjoy my neighbors' gossip and occasional fights. And let’s not forget the lively pool parties, which felt more like a nightclub than a place to relax. Truly a hip and unforgettable environment!