Promesa Apartments

I'm a current residence and we have lived here for a few years. We absolutely love Ava, maintenance is fast to fix issues, love the area, and love how everything is kept clean. The reason why this review lost two stars is because of the frequent car break-ins and lack of preventative action. My car has been broken into twice, the ignition was stolen the first time and there was an attempt to steal it again the second time. Several residents have experienced their cars being stolen, robbed, and damaged from break ins and the most we get is an email from management (there have been 6 break ins between October 2024-present.) When I told the office directly about this second break-in with my car, I was told another email would be sent out but it's been a week and we've seen nothing. I've also been told garages aren't 100% effective because those have been broken into before, so I'm left feeling vulnerable with my car. I'm tired of spending $400-$1300 for repairs....I wish cameras could be installed or overnight security could be hired, we had one at our last complex. "I'm sorry" isn't good enough and isn't an appropriate response alone at this point. This is such a shame because this is a nice neighborhood. We want to stay here, but this issue needs appropriate attention and a real call to action.

This is a super late review. But, we lived here in a two-bedroom 1200 sq ft. Open concept apartment. It was the best pricing for two. The balcony size was perfection! Management, Eva and Laura (even the previous manager I liked), there was amazing. Repair requests would be taken care of immediately, same day or the next day. The staff was always friendly. The entertainment center had just gotten renovated when we moved. And It was a very well done upgrade to the space. I recommend living here. Nature is readily accesible, like River Place, Turkey Trail, Emma Long, and Jessica Hall. You also have Four Points Plaza around the corner with HEB, Target, and other plazas off of FM 620.

I loved the experience of music festivals coming from the football stadium—just like Coachella, but from the comfort of my apartment. The long lines were a nostalgic touch. The thin walls added to the charm, allowing me to enjoy my neighbors' gossip and occasional fights. And let’s not forget the lively pool parties, which felt more like a nightclub than a place to relax. Truly a hip and unforgettable environment!