Preserve at Rolling Oaks

Gabe was amazing with the moving in process!

Gabe is doing an outstanding job! The community and office staff are awesome. Maintenance team is great!

Gabe has been an exceptional help. Made this transition so easy.

Good afternoon, on June 1, 2026, I moved apartments. Initially, with all the documents already filed in the system, they were telling me about an incorrect amount. The gentleman who assisted me corrected it after I pointed it out to him, and he realized he was wrong, as I had explained. It's important to clarify that all of this was done without having the bill amount in the resident application as it should be; it was based on a verbal agreement. Only after the payment was made did they include the bill, but it was for the month of July. The apartment was filthy and had several problems making it uninhabitable. The most important thing for these representatives in this office is getting the bill paid, without having verified if the move was even possible or if people could live in the place. Problems included a broken microwave, faulty light bulbs, a very dirty balcony door with a broken screen on the outside, a dirty balcony room, a front door without a lock, incomplete work inside the apartment, and a missing light in the bedroom. The lightbulb is out, the fan is very noisy, the outlets don't work at night, the hallway lighting is very poor, almost nonexistent, and this is part of the safety issue, which is the most important thing, in addition to the false ceiling coming loose. I'm uploading these photos at night to show the lighting. The pool is dirty, and this is also part of the lease that I, as a resident, pay for its use. If I, as a resident, fulfill all my payments and don't violate any of the established laws, why shouldn't the landlords, as representatives of the tenants, fulfill their responsibility for the verification and well-being of the tenant, who only has to move out? They are the ones who should ensure the safety and habitability of the apartments. To this day, the maintenance staff has no guidance on how to solve these problems. Here are the photos of what I mentioned before; the last two photos show the poor lighting in the hallway and stairwell.

Jaimeson Vega