Nalle Woods of Westlake

My husband and I recently moved into Nalle Woods. The property feels peaceful, and the location is very convenient to Austin, while still feeling tucked away. The management team has been professional and responsive. We really want to say a few words about Joshua. He is an excellent part of the Nalle Woods staff. From the minute you walk in the door, and at all times he always greets you with a wonderful warm greeting. Joshua goes above and beyond to make sure that every question we asked was explained and he took his time which made us feel so glad to be here. We just sold our home after living in our four story condo on Lake Austin Condo fot 22 years. We looked at many properties, and our wonderful locator, Audra, sent us to Nalle Woods. As Joshua showed us around the property, he answered many questions, and he was so incredibly knowledgeable and friendly when we were looking at the property. The community feels safe and quiet, which was important to us. I would definitely recommend Nalle Woods to anyone looking for a wonderful place to live in Austin. I would also tell them to talk to Joshua as soon as they walked in the door.

We chose Nallewoods (owned by the Morningside Group) and paid a premium expecting a high-quality, peaceful living environment. Unfortunately, our experience has been the opposite due to our upstairs neighbors repeatedly violating community quiet hours, despite multiple complaints. To be fair, the property management team has been pleasant to communicate with—especially Joshua and the property manager Lindsey—and the maintenance team has been excellent. Joshua also helped resolve an earlier incidenin which garbage was thrown onto our balcony. However, the disturbances have continued. Two nights ago, around 10:30 PM, our upstairs neighbors began washing their balcony with strong chemical odors, banging objects against metal grills, and later dragging furniture, dropping heavy items, and vacuuming until 2:12 AM. This resulted in a very difficult day for our family due to early work and school schedules. Last night, similar behavior—heavy objects dropping and vacuuming between quiet hours (around 11:40pm) —again caused another sleepless night. We have lived in multiple apartment communities where quiet hours are respected as a basic courtesy to neighbors. Unfortunately, that has not been our experience here. This has been a recurring issue, and despite repeated complaints, it remains unresolved. We have recorded the most recent incidents and will be sharing them with management, though recordings alone do not fully capture the ongoing impact on our daily life. We hope property management will take stronger action to consistently enforce community quiet hours and improve the living experience for residents.