Laurel

Kasey was amazing at helping me find an apartment that fit everything i was looking for, extremely helpful with any questions or concerns we had and took her time explaining everything. i believe my experience here will be amazing with a supportive property management staff.

I've lived at Laurel Apartment Homes for 3 years now and have to move for a job. I would be remiss to not leave a review for the best apartment and management team I've experienced to date. I've watched Jeremy and Kasey go above and beyond for the residents here and really just can't say enough about them. I personally had an old dog that started having issues about a year into living here and needed an apt with easy access to outside. They were so understanding and helped me transfer into another apt as soon as it became available. I would see Jeremy on a regular basis attending to the property (saw him planting in the courtyard garden one day) and Kasey was very on top of any safety concerns (ex. she put a stop to teenagers from the neighborhood wandering through the property). I also watched them taking measures to keep the property clean which I really appreciated. Everyone that works here is very attentive (one of the maintenance guys helped me w/ car trouble one day!) and it just made all the difference. Want to leave a word about Spencer too - he's a newer member but have had very positive experiences with him so far! Last thing - I'm a designer and can honestly say they got the finishes right at this complex (interior finishes and landscaping are beautiful)!

I have lived all over Austin, South, North, West. And finally East with Laurel. The place is clean, pet owners are relatively clean as well, they keep up with the property weekly, they are quick to respond to any concerns. Spencer and Jeremy are the best in management here! Its far enough from all the chaos in east side, but close enough for a 8-10 min uber or drive. Great location, the only thing I would love to see fixed is for their to be a gradual blocked out lane when approaching the entrance as people drive really fast here, and it would be easier to enter/exit property.

The property is super clean and well maintained. Spencer from the management team is nice and on top of everything. The gym, pool, and other amenities are kept clean and well taken care of. I love that they have a partnership with houndstooth coffee shop. The workspaces in the lobby are lovely. Any maintenance issues get resolved quickly and the maintenance guys are super nice. The trash valet service is awesome. The complex enforcers a strict trash policy to ensure there are no pests. Laurel is overall a great property and I highly recommend! My only "bad experience" I have had was with a woman I believe she works on the management team. The day I was moving in she treated a tenant extremely rude in front of me, and it seemed racially motivated and I was quite distributed by her actions, attitude and behavior towards a tenant. The tenant was a young African American man and he walked into the lobby with his backpack, he was clearly a college student or someone who worked remotely. As soon as he walked in she was starring at him with a distasteful look. As he began to walk through the building she literally SCREAMED at the TOP of her lungs aggressively, "HEY HEY YOU WHAT ARE YOU DOING EXCUSE ME" and myself and my boyfriend and the boy who walked in were all shocked. She was shouting in a nasty ugly tone with an ugly look on her face, "DO YOU EVEN LIVE HERE WHAT ARE YOU DOING". I was so shocked and stunned I was appalled at her reaction. The poor boy said he did live here and showed her his apartment fob, and she got quiet. I gave her the dirtiest look but left shortly after that. This lady needs to be fired she is clearly racist and rude. You can see in all the comments how many tenants have issues with her.

I would like to express my appreciation to Alexa, the Regional Manager, and Katie, the Manager, for their professionalism and support during my move-out process. They were both very helpful in addressing the challenges I experienced. They made Laurel experience great. Special thanks to Spencer and Jeremy for being part of a great team. And such a great community to be part of. Unfortunately, my interactions with Kasey were not as positive. Despite consistently paying my rent on time and being a respectful resident within the community, I found her approach to be unprofessional, dismissive, and lacking understanding. I believe her behavior was not appropriate given the circumstances. Plus, when you move out get a cleaning team yourself for carpet because they will charge the heck out of you for cleaning.