Echo

Overall I like living here. I like my apartment and people are generally nice and friendly. I’ve had to put in plenty of work orders, but they get taken care of quickly. Maintenance is friendly and effective in my experience, and I appreciate them. The building is more solid than others I’ve lived in and I rarely hear my neighbors. I like living in the Triangle overall. ISSUES: Front-desk/management staff are friendly but hard to get a hold of. When I’ve inquired about things over the phone or via email, I’ve had to follow up repeatedly with no results. I’ve often had to go in person to get things done, and even then sometimes have to come back again. It’s confusing that there doesn’t seem to be a reliable system for keeping track of requests or follow-ups. Elevators should be serviced without residents having to report problems. There will be noise or movement issues, missing buttons, etc., and nothing gets addressed for weeks. Then residents are asked to report issues that are clearly visible when the elevators are used daily by staff. There are frequent issues receiving packages. The lockers don’t always work, drivers don’t always use them correctly, and there’s nowhere good for packages when someone can’t access the mailroom. They often end up in the garage and sometimes get stolen. Management also doesn’t have access to many of the property cameras, so there’s little they can do when things disappear. Sometimes WiFi outages cause all packages to be piled in the office, meaning you can only pick them up during office hours and have to search for yours. I’ve personally had at least three packages disappear within a couple months. Dog poop is a constant issue. Many owners don’t pick up after their dogs, so you’re likely to end up with it on your shoes. The dog park also smells extremely bad from urine, to the point that I don’t bring my dog in because we’d need an immediate bath afterward. When I moved in, the wood floors were disgusting. I had to scrub them on my hands and knees for hours before I felt comfortable walking barefoot. There are also safety concerns with the stairwells. People get inside when doors are propped open or not functioning properly. There have been incidents involving people doing drugs in the stairwells and even a sexual assault situation that didn’t lead to any meaningful changes. There are still people accessing and hanging out inside. A previous tenant described someone getting inside and pretending to be an employee conducting room checks. At the same time, law enforcement couldn’t access the building because entry requires a fob or code. So the danger was inside while help was stuck outside. The courtesy officer can also be difficult to reach and has reportedly been unprofessional with residents. Using cameras to address doors being propped open would be a good place to start with fixing this issue. I’d also love to see exterior door functionality (safety) prioritized over decor updates. Employees sometimes park in the limited visitor parking instead of the nearby public parking, forcing guests to park in the public garage or on the street. This is inconvenient and can raise safety concerns for overnight guests or difficulty for people carrying items from their car. Many residents have also reported being charged multiple times for a single fee or being charged for things they shouldn’t be at all. All that said, I’m highlighting these issues for transparency and in the hope that they improve. Despite these problems, I’m generally content living here and enjoy my apartment.