Bluff Springs Townhomes

Lived here 3 years, they just switched towing companies. My cars license plate was incorrectly entered in BY THE OFFICE LADY! (Confirmed by both the towing company and the front desk apartment workers she didn’t enter in an “M”) so after being on holiday and driving all day I come home to my car towed and having to pay 350$. And what does the management say? They WONT be making the situation right! Accountability is KEY! My info was entered into the system wrong by office staff so they SOULD HAVE MADE IT RIGHT! Additional info! Management shifted blame on the tow company even after the tow company said info was incorrect in system. Re entered my information in the system after the fact and failed to take accountability for an obvious mistake on there end. Not even an apology for the mistake was given. Just a shrug and an “oops oh well we fixed it now”

I recently moved into an apartment here, and everything has been great so far. My only issue was with the toilet and a flushing problem. Ernesto helped me with it, and his professionalism and quick response truly impressed me

The manager and leasing agent have been such a sweetheart. When I enter the office I feel welcomed and they help me out with any doubts or services. Last time I had issues with my app for loft and the leasing agent name Joscelyne was professional enough to help me access it. The new manager name Cristina is doing a good job in getting our apartment unit in check. New Comment: I’m now aware we can start writing review regarding maintenance. The new maintenance Ernesto Marrero. He is a good young boy who did a plumbing job on one of my restrooms that wasn’t working properly. Him and a elderly man worked good as a team and got my toilet working better now.

Ivan is an outstanding property manager who consistently demonstrates professionalism, dedication, and expertise. He is always approachable, understanding, and responsive to the needs of residents. His commitment to maintaining a safe, quiet, and well-managed environment is evident in every aspect of his work. Ivan’s proactive approach and attention to detail greatly contribute to the overall quality of life on the property. It is a privilege to have such a dependable and conscientious individual overseeing the community. Also the maintenance man is also great here on the property, as soon as a work order is put in he makes sure to get the job done. Very knowledgeable in his craft.

2023 If your looking for an affordable apt in south austin i would suggest wildcreek apt, it's affordable, the management has good communication, the owner is on proprietary during office hours and they have very active and responsive maintenance. The lead maintenance guy is the best! UPDATE: all staff that were there got let go, when idk. This apt is taking advantage of everything. It's been about 2 months and we got a surprise call from a dept collector saying we owe 500$. In the process of firing the entire staff and all, they forgot to send any type of notice that we owe for damages. I would have been OK with paying but the fact no one called, text, emailed or left a voice mail to any of the 3 of us that lived there is insane. After calling and going to the office we still haven't received a receipt or invoice of what was charged to us. Its been 4days and they stopped answering our calls. If you move here or you still live there; make sure you personally recorded the walk through when moving. get invoices/recites for any and all transactions that you make. Record all conversations so you don't get blamed for anything. Send maintenance requests by email for proof or text a pic so you can have proof of reports. GOOD LUCK! Funny how the system was down the same day the debt collector called us to let us know we owe anything. A realistic review WARNING: ITS LONG I've been here 2 years in bldg 8. Advice for the owner: Get rid of Capstone and replace the online portal. The portal before was better. Can't make early payments and I can't request maintenance with this new one. ALSO, give your employees a raise for having to deal with EVERYTHING on this property. Pros: It's very affordable. The current office people and maintenance are really nice. They do their best to do what they can for the limited resources they are given and for what capstone allows them to do. Little grass area in the back. It's a townhouse style. Heb is less than a mile. Cons: *I've had packages stolen from front poarch and every single car has been broken into. DO NOT LEAVE ANYTHING IN YOUR CAR OF VALUE. One night there was a massive car brake in. Every car in the front of complex was broken into. *Payments online are a hassle. The resident portal does absolutely nothing. No maintenance requests through online. You have to call the office for everything! Payments online don't show up until the final day to pay, and you have to make sure it's the correct total cause it won't add pet rent (at least in my experience). *The office is overwhelmed, and they have a lot of turnover with workers. The poor maintenance guy that was here originally had a massive accident. There's only so much that 2 maintenance guys can do in a day. Especially if one of them is part-time. The newest guy seems to be helpful and gives good info to help with stuff around the apt. *The apt is old style. *My entrance window downstairs looks like it's crumbling and molding over. *The ceiling was leaking on and off since our move in 2 years ago until the maintenance was able to go in and fixed it. (It leaked for 1 year and 5 months!) The water damage has never been fixed. It has bubbling on the 1st floor ceiling. *The floors were not done right downstairs, lots of wrinkling on entrances and in the kitchen. *The cabinet hinge in the bathroom falls off all the time. *They don't change AC filters, so you have to do it. They provide filters at the office for free. *Maintenance is so overwhelmed. Any small stuff, do it yourself. *Ordering any replacement for appliances takes months if they even get approved by capstone. *the dishwasher has been broken for a very long time, and theres no sight in getting it replaced. They already looked at it three 3times, but it died after the first full wash. ***You absolutely have to get pest control every week (they only go on Thursdays). DO NOT MISS A WEEK IF YOU HAVE NO OTHER OPTIONS TO MOVE INTO.*** (it's small and large roaches/LOTS of spiders) Good luck to the workers I really hope the owner takes care of yall!