Balcones Club Apartments

Balcones Club Apartments has been amazing. The community is peaceful, beautifully maintained, and truly feels like home from the moment you arrive. The apartments are well maintained. Every time I placed a maintenance request they were quick to respond. It’s very clear the staff genuinely care about their residents. I felt very safe in my apartment and would recommend it for any person or family looking for a home or even a place to raise a family. Big shoutout to Isabel, Rogelio, and FranShawn and the rest of the staff for excellent service. If you’re looking for a place that is a combination of comfort, quality, and great service, Balcones Club is the one in Austin. I’ve lived in several apartments over the years, and this has easily been the best experience I’ve ever had. Once you move in, you will understand what I’m talking about. It’s a place you’ll actually look forward to coming home to every day.

The good: Maintenance crew does great work with the little to no money they are given. The bad: 1.) Tried to charge for an ESA for months when confronted about it they made up a nonsense lease violation as retaliation. 2.) they shut the water off. Constantly. In the past year over 15 times. 3.) They are now trying to charge to have guests here. Absolutely pathetic. 4.) Garbage everywhere. There where piles of garbage stacked all over the corners. 5.) People have had multiple break ins. Not a safe area at all 6.) Our A/C has gone out almost every 6weeks on the dot. They won't replace it they are too cheap for that. 7.) They do not allow flags unless it follows their political opinions. BLM and LGBT flags are allowed to be flown but an American flag is a lease violation. 8.) They don't repair their street. There have been potholes and cracks that haven't even been touched with simple filler. 9.) The cost. They charge you for absolutely everything they can. Nickel and dime you for such a shitty complex. On top of that the price is 20-40% more than any other place nearby...

I've enjoyed my time living here but forcing guests to PAY for guest parking and making some obscure ISP as the only option for home wifi is completely ridiculous. I can put up with the valet trash fees and all that, but at some point you guys have to stop and ask "is this new way of nickel-and-diming our tenants a bridge too far?" I'm gone once my lease is up. Shoutout to the maintenance guys, y'all are great.

Maintenance! They usually come same day or next day if you enter the ticket after business hours. They're polite and efficient. This place is old but well taken care of. The staff have been absolutely incredible. And let me say, due to it being an older community a lot of things that newer communities have taken out. For example, the bathroom mirror has a wood-framed panel around it instead of just a plain piece of glass stuck on the wall with plastic clips. It feels so much more polished and intentional, and it makes the space look elevated instead of tacky. The only minor complaint is the washer and dryer. They charge $50 a month for it and one, for something to be "included" but billed separately isn't the best and two it's very small. But, again that's minor. I'm very grateful for this place. Oh also, they didn't charge an upfront deposit. It's factored into the monthly rent which helped a lot. ♥

When we first moved it to our unit things were going well, but they have been going downhill for a bit. It is extremely hard to get ahold of anyone from the office and have them reach out and give any updates. Are most recent issues is the toilet flood so we went without one for a few days and when we came home the was a hole in our kitchen ceiling that was on July 17th. They were supposed to have a contractor come out on Monday July 28th and they never came and again today Thursday July 31but yet again no one arrived. Hopefully they will come tomorrow like they told they would. We have called the office many times about the issue, but they only offer us empty apologies and possible dates or times they will arrive and promises to call us back when they find out, yet they never follow through with the promises. The other big issue we have been having recently is the trash hasn’t been collected going on 3 weeks. We have been told that the trash company has just missed us and apologized again. When a good neighbor of ours asked for a refund of the trash services they refused to do so. The trash has been attracting homeless that cut through the garbage and is a serious health concern at this time. We have had other minor issues, but so far these are the major concerns. Update: August 10th We have tried contacting the office several times to see what kinda of “amends” they have mentioned in their comment, but to no surprise at all they never answer the phone or call back.They had finally sent someone to fix our ceiling on August 1st. It was a lovely gentleman and female who mostly spoken Spanish thankfully I am fluent in because they did not know exactly what the issue was or where to start. They came in their personal car with all equipment needed (even cleaning equipment) which neither the professional plumbers or maintenance men from the building did. The professional plumbers they hired kept dumping toilet water all over our kitchen, ruining some of our food in front of my significant other and then didn’t even offer an apology and the maintenance crew comes in do some fixes and leaves a mess for us to pick up. These lovely people that came to fix our ceiling laid out tarps and cleaned the mess completely as if they where never there. Some of the continuous issues is we pay for valet trash service but they never come and collect the trash like they are supposed to and the office refuses to resolve this or take it out of the rent. We currently have a neighbor who has left a trash bag on their porch for a week now and it still hasn’t been collected, but we have given up on it a while back. Next issue is the hot water is boiling hot for 5-15 minutes then the rest of the shower is freezing. There is also constant issues with the pool it doesn’t get cleaned until the water is a greenish tint and cloudy so they close it for a week to clean it then repeat the cycle a few weeks later as well as at the pool the night lights outside or in the pool do not work, as well as the fire pit is always full of water attracted bugs and mold or algae. The office also seems to have an issue paying bills often there has been multiple time the outside lights for walkways was off for days if not weeks and when speaking to other neighbors it has been an issue many time due to not paying the bill as well as we learned the trash issue has happened before. One of our good friends who lives one of the units behind the gas station recently had a rodent issue that the office did not handle until a few days before handling the trash issue. I do not recommend living in this apartment complex.