AMLI Downtown

Heather at AMLI Downtown deserves every bit of praise—she truly elevated my entire apartment hunting and moving experience to something exceptional. From the very first tour, Heather's energy and expertise stood out. She's incredibly knowledgeable about the property, the 2nd Street District, and all the little details that make downtown Austin living so special. She patiently walked me through multiple floor plans, highlighting how the loft-style interiors with exposed concrete floors, 10-foot ceilings, and massive windows perfectly capture that modern industrial vibe while still feeling warm and inviting. What really sets Heather apart is her genuine care and "white-glove" service. She went above and beyond to answer every question (and I had a lot!), coordinated everything seamlessly during the application process, and even helped troubleshoot a weekend issue without hesitation—talk about dedication! Her responsiveness, professionalism, and friendly personality made what can often be a stressful move feel effortless and exciting. If you're considering AMLI Downtown (and you absolutely should—it's prime downtown luxury at its best), ask for Heather. 10/10, highly recommend! Thank you, Heather—you're a superstar! 🌟 - Logan Michael Kennedy with Smart City Locating

Alejandro Sifuentes was fantastic! We submitted a service request for our thermostat and he took care of it quickly and professionally. He was very helpful throughout the process, and it's clear he genuinely cares about the residents. Really appreciate the great service from the AMLI Downtown maintenance team!

I’ve lived here for a year and just renewed. I’ve toured every (20+) apartment in downtown Austin, and this remains the best fit for me. Pros Massive value - huge floor plans with transparent, reasonable pricing. Central location steps from ACL Live, Congress Ave, and the trail. Reliable maintenance, rock solid appliances. The only two maintenance issues I had were resolved in hours, not days. Management is friendly and helpful, they’ve gone above and beyond for me personally several times. The pool is spacious and rarely feels overcrowded, which is rare downtown. Mixed The fire alarms are often complained about, but I found they only went off a couple of times all year. Management is actively improving the property to reduce this. There are short-term Kasa rentals in the building. I’ve found these guests to be respectful and don’t mind this at all. Cons Usually at least one elevator is out of service. It’s a 7-story building so wait times are still reasonable. No on-site staff. No concierge or management on property to help with packages, food delivery, guest entry, or quick questions. Noise can be loud if you’re facing Coconut Club. It’s not a modern high-rise, it’s a well-renovated older building that is a bit dated around the edges. I’ve found the trade-offs here are minor compared to the issues found at other downtown apartments. The pros significantly outweigh the cons, so I feel 5/5 is warranted.

Everything is pretty good. I love my unit and the location it is just really hard not having an onsite office team. The maintenance is aware of a displaced person who continuously breaks the elevator by breaking into the electric box but they don’t do anything to lock it. There have been numerous times where all elevators are broke on a weekend and you’re left using the stairs. The amount of packages that I have had stolen from being left outside of the leasing office door in the garage is outrageous. Even with the details from the Amli resident portal put in the delivery instructions most people still can’t figure out the elevator and just leave it outside the leasing office where it gets stolen. This also happens with food delivery drivers they give up and don’t deliver your order. Would be great to have someone working regular business hours here. I think we pay enough to support that.

I've lived at the AMLI Downtown for three years now and recently completed a transfer in the building to a different unit. Heather Stokes in the leasing office was a tremendous help, providing a white-glove experience every step of the way to ensure the move was as seamless as possible. Her attention to detail and follow through was exceptional!